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Inclusion Service Coordinator
2 months ago
Join Vitality Corporate Services as an Inclusion Service Coordinator and drive the adviser service strategy, leading the delivery of consistent World Class service to our Intermediaries across Vitality Life.
About the RoleWe are seeking a highly skilled and experienced professional to lead our adviser service operations, driving transformational change initiatives to optimize underwriting and service processes. As an Inclusion Service Coordinator, you will be responsible for defining the strategy and plan for Life Adviser Service Operations, aligning with the overall business strategy and goals.
Key Responsibilities- Create a high-performance culture where team members have the freedom and desire to develop and aspire to overachieve.
- Develop and execute strategies to improve efficiency, accuracy, and customer experience.
- Establish Management Information and KPIs, analyze data to determine operational effectiveness and areas for improvement.
- Engage with internal and external stakeholders to understand needs and deliver exceptional service.
- Deliver efficiency and effectiveness targets, focusing on automation and customer experience.
- Private Medical, Life, or Insurance experience.
- An understanding of how to build, motivate, and mature call centre teams.
- Excellent planning and organizational skills.
- Excellent communication, coaching, and feedback skills.
- Strong understanding of underwriting processes, risk assessment, and regulatory requirements.
- Evidence of supporting the delivery of large system change, specifically to drive process and customer benefit.
- Bachelor's degree in Business, Finance, Insurance, or a related field (advanced degree preferred).
- A competitive salary and amazing benefits.
- A bonus that regularly rewards you for your performance.
- A pension of up to 12% - we will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance - with its own set of rewards and benefits.
- Life Assurance - four times annual salary.
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We're committed to diversity and inclusion because it's good for our employees, for our business, and for society.
