Customer Service Representative

4 weeks ago

Heywood, United Kingdom Lineage Logistics Full time

In this role you will:

Plan and coordinate multiple orders across several customers daily.

Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.

Maintain commitment and positive relationship with customers.

Resolve any issues

Collecting and analysing customer feedback

Set pick up’s/delivery appointments based on service and schedule requirements.

Interface with customer base to facilitate problem resolution and improvement opportunities.

Ensure carrier/customer accessorial costs are communicated timely.

Monitor carrier performance and recommend routing changes as needed.

Evaluate carrier alternatives and tender freight based on cost/service requirements.

What are we looking for?

Professional customer services and organisation skills

Strong eye for attention to detail

Excellent verbal and written communication skills

Self-motivated, team player with the ability to use own initiative

Administration skills – Knowledge on warehouse system software

Good numeracy and literacy skills

PC Literate including MS

Knowledge of customer care in shipping and transportation

What's in it for me?

A permanent opportunity with a direct employer; we will not employ you through an agency

Opportunity to develop a career

Monthly Pay

weeks annual holiday plus, the opportunity to earn additional holidays each year up to an extra week after 5 years

Free onsite car park

Protective equipment while at work to protect your safety

Social environment with a team who like to support each other to achieve goals, with recognition schemes, site events such as barbecues and shared spaces to enjoy lunch and rest breaks together

Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice

Preferential rates for loans and savings offered through exclusive access to a credit union

Refer new employees and get generous financial reward through our referral scheme

Job reference: INDUK

Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.

Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.

Benefits

As a Lineage team member, we aim to provide everything you and your family need to thrive. That’s why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won’t go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.

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