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E-commerce Customer Service Adviser Full Time

3 months ago

Heywood, Manchester, United Kingdom Doodle Products Ltd Full time
We are looking for a highly motivated and customer-focused Customer Service Representative to join our dynamic team.

Position Overview:

  • As the first point of contact for our UK customers, you will play a vital role in providing exceptional service and support.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries, provide information about our products and services, and assist with order placement.
  • Issue Resolution: Address customer concerns and complaints in a professional and efficient manner, striving to resolve issues to the customer's satisfaction.
  • Product Knowledge: Maintain indepth knowledge of our products and services to offer accurate and relevant information to customers.
  • Order Management: Process orders, track shipments, and ensure ontime delivery. Monitor backorders and communicate delivery timelines to customers.
  • Documentation: Maintain accurate and organized customer records, order history, and case notes in our customer relationship management (CRM) system.
  • Problem Solving: Investigate customer problems and recommend solutions to enhance the customer experience.
  • Communication: Collaborate with crossfunctional teams, including sales, shipping, and product development, to provide a seamless customer experience.
  • Adherence to Policies: Follow company policies, procedures, and guidelines for customer service and order processing.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Proven customer service experience or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities.
  • Proficient in using customer service software and CRM systems.
  • Detailoriented with the ability to manage and prioritize tasks effectively.
  • Adaptability and ability to work in a fastpaced environment.
  • Positive attitude and a commitment to delivering exceptional customer service.

Benefits:

  • Hourly pay of £11 per hour
  • This will rise to 11.50 per hour in 4 months
  • Ongoing training and development opportunities
  • Friendly and collaborative work environment
  • Work Schedule: Monday to Friday, 7:30 AM to 4:00 PM

About Doodle Products Ltd:

A fast growing online retailer. We are looking for hard work people to join our team.