E-commerce Customer Service Adviser Full Time

3 weeks ago

Heywood, United Kingdom Doodle Products Ltd Full time

We are looking for a highly motivated and customer-focused Customer Service Representative to join our dynamic team.

**Position Overview**:

- As the first point of contact for our UK customers, you will play a vital role in providing exceptional service and support.

**Key Responsibilities**:

- Customer Interaction: Respond to customer inquiries, provide information about our products and services, and assist with order placement.
- Issue Resolution: Address customer concerns and complaints in a professional and efficient manner, striving to resolve issues to the customer's satisfaction.
- Product Knowledge: Maintain in-depth knowledge of our products and services to offer accurate and relevant information to customers.
- Order Management: Process orders, track shipments, and ensure on-time delivery. Monitor backorders and communicate delivery timelines to customers.
- Documentation: Maintain accurate and organized customer records, order history, and case notes in our customer relationship management (CRM) system.
- Problem Solving: Investigate customer problems and recommend solutions to enhance the customer experience.
- Communication: Collaborate with cross-functional teams, including sales, shipping, and product development, to provide a seamless customer experience.
- Adherence to Policies: Follow company policies, procedures, and guidelines for customer service and order processing.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven customer service experience or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficient in using customer service software and CRM systems.
- Detail-oriented with the ability to manage and prioritize tasks effectively.
- Adaptability and ability to work in a fast-paced environment.
- Positive attitude and a commitment to delivering exceptional customer service.

**Benefits**:

- Hourly pay of £11 per hour
- This will rise to 11.50 per hour in 4 months
- Ongoing training and development opportunities
- Friendly and collaborative work environment
- Work Schedule: Monday to Friday, 7:30 AM to 4:00 PM

**About Doodle Products Ltd**:
A fast growing online retailer. We are looking for hard work people to join our team.

  • E-commerce Customer Service

    4 days ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    **: - **REQUIRE ATLEAST 5 YEARS** **Customer care experience required - Full time job in fast paced office - wages 13.50 per hour and overtime available - If you perform well then there will be these wage rises - Contacting courier companies by telephone - Daily printing despatch/shipping labels - Processing customer returns 8am to 4pm, option for extra...

  • E-commerce Customer Service

    4 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - wages 11.25 per hour and overtime...

  • E-Commerce Executive

    2 weeks ago

    Heywood, United Kingdom Meridian Business Support Full time

    Elevate your career in the dynamic world of e-commerce with a pivotal role that blends flexibility and focus. A respected firm specialising in incontinence management seeks a dedicated E-commerce Executive to enrich their digital commerce landscape. This full-time position offers the modern convenience of hybrid working arrangements, allowing for a...

  • E-Commerce Executive

    2 weeks ago

    Heywood, United Kingdom Meridian Business Support Full time

    Elevate your career in the dynamic world of e-commerce with a pivotal role that blends flexibility and focus. A respected firm specialising in incontinence management seeks a dedicated E-commerce Executive to enrich their digital commerce landscape. This full-time position offers the modern convenience of hybrid working arrangements, allowing for a...

  • E-Commerce Executive

    2 weeks ago

    Heywood, United Kingdom Meridian Business Support Full time

    Elevate your career in the dynamic world of e-commerce with a pivotal role that blends flexibility and focus. A respected firm specialising in incontinence management seeks a dedicated E-commerce Executive to enrich their digital commerce landscape. This full-time position offers the modern convenience of hybrid working arrangements, allowing for a...

  • E-commerce Assistant

    4 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with HUGE potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - Contacting courier companies by...

  • E-commerce Assistant

    4 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with HUGE potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - Contacting courier companies by...

  • E-commerce Assistant

    4 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with HUGE potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - If you perform well then there...

  • Temporary E-commerce Customer Advisor

    3 weeks ago

    Heywood, United Kingdom Page Personnel Full time

    Temp to perm opportunity - Weekly pay & Immediate start **About Our Client**: This client is a leader within home furnishings and they are looking for a Temporary E-commerce Customer Advisor to join their Heywood team on a temp to perm basis! As a Temporary E-commerce Customer Advisor you will: - Provide inbound written queries as part of the Customer...

  • E-Commerce Executive

    3 days ago

    Heywood, United Kingdom Meridian Business Support Limited Full time

    Elevate your career in the dynamic world of e-commerce with a pivotal role that blends flexibility and focus. A respected firm specialising in incontinence management seeks a dedicated E-commerce Executive to enrich their digital commerce landscape. This full-time position offers the modern convenience of hybrid working arrangements, allowing for a...

  • E-Commerce Executive

    2 weeks ago

    Heywood, United Kingdom Pure 4 Recruitment Limited Full time

    My client is looking to recruit an E-Commerce Executive to join their ever growing team. This role has been born due to the success of the e-commerce team and is a brand new role. The position is based full time at their offices in Heywood. The duties will include but not limited to; Ensuring all products are listed to the highest possible standards across...

  • Ecommerce Customer Service Full Time

    3 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - wages 12.25 per hour and overtime...

  • Ecommerce Customer Service Full Time

    2 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - wages 13.50 per hour and overtime...

  • Ecommerce Customer Service Full Time

    2 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - wages 12.50 per hour and overtime...

  • Ecommerce Customer Service Full Time

    2 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - wages 12 per hour and overtime...

  • Ecommerce Customer Service Full Time

    2 weeks ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - wages 12 per hour and overtime...

  • Ecommerce Customer Service Full Time

    3 days ago

    Heywood, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team. Job description Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse **- **Customer care experience required - Full time job in fast paced office - wages 12 per hour and overtime...

  • E-commerce Customer Service Adviser Full Time

    2 weeks ago

    Heywood, Manchester, United Kingdom Doodle Products Ltd Full time

    We are looking for a highly motivated and customer-focused Customer Service Representative to join our dynamic team.Position Overview: As the first point of contact for our UK customers, you will play a vital role in providing exceptional service and support.Key Responsibilities: Customer Interaction: Respond to customer inquiries, provide information about...

  • E-commerce Assistant

    2 weeks ago

    Heywood, Manchester, United Kingdom Doodle Products Limited, Full time

    Doodle Products Limited, fast growing online retailer which is looking for staff to join our team.Job descriptionBecome part of a fast growing online retailer with HUGE potential to grow within the role. Working within a busy office warehouse- Customer care experience required Full time job in fast paced office Contacting courier companies by telephone Daily...

  • E-Commerce Executive

    18 hours ago

    Heywood, North West, United Kingdom Meridian Business Support Limited Full time

    Elevate your career in the dynamic world of e-commerce with a pivotal role that blends flexibility and focus. A respected firm specialising in incontinence management seeks a dedicated E-commerce Executive to enrich their digital commerce landscape. This full-time position offers the modern convenience of hybrid working arrangements, allowing for a...