Ecommerce Customer Service Agent Full Time

7 months ago


Heywood, United Kingdom Doodle Products Limited, Full time

Doodle Products Limited, fast growing online retailer which is looking for staff to join our team.

Job description

Join our constantly growing customer service department. We have a combined team of over 40 people In the company.

Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse
**- **Customer care experience required
- Full time job in a fast paced office
- Hourly rate £13.00 per hour scheduled to increase after 1 month
- Satisfactory performance will result in further pay increases
- Plenty of opportunity for overtime and additional hours
- Contacting courier companies
- Daily printing dispatch/shipping labels
- Processing customer returns

7.30 am to 4.30 pm, option for extra hours available

**Previous experience and skills**:
Must have e-commerce experience

Good Communication Skills, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner

Problem-Solver, Multi-tasking, Prioritising, Phone Etiquette

Ability to follow guidance and instructions set my management

Must have Good IT skills. Excel word outlook

Stock control and warehouse experience desirable

**We are looking for**:
An individual with a passion for helping customers and experience delivering excellent customer service, in an eCommerce environment

Hard working, efficient, responsible, a fast learner, well organised and punctual

Works with management to maintain best practices for efficient communication with customers

Ability to adapt to work in a fast paced environment

**Salary**: £13 per hour increasing to £13.25 after 1 month.

Potential for further pay reviews in the coming months based on performance, attitude and punctuality.

Expected hours: 50 per week

Mon - Fri
- 7.30 am - 4.30 pm

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

**Job Types**: Full-time, Permanent

Pay: From £13.00 per hour

Expected hours: 50 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Ecom



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