Ecommerce Customer Service Full Time
6 months ago
Doodle Products Limited, fast growing online retailer which is looking for staff to join our team.
Job description
Part of a customer service team of 4 people. We have a combined team of over 40 people In the company. Must be able to follow instructions and listen to team leaders.
Have to answer calls and customer queries.
A full time job direct with doodle. Wages will increase after 3 months.
Become part of a fast growing online retailer with huge potential to grow within the role. Working within a busy office warehouse
**- **Customer care experience required
- Full time job in fast paced office
- wages 13.00 per hour and overtime available
- If you perform well then there will be these wage rises
- wage rise of 25p in June
- Contacting courier companies by telephone
- Daily printing dispatch/shipping labels
- Processing customer returns
7.30 am to 4.30 pm, option for extra hours available
**Previous experience and skills**:
Must have e-commerce experience
Good Communication Skills, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner
Problem-Solver, Multi-tasking, Prioritising, Phone Etiquette
Must have Good IT skills. Excel word outlook
Stock control and warehouse experience desirable
**We are looking for**:
An individual with a passion for helping customers and experience delivering excellent customer service, in an eCommerce environment
Hard working, efficient, responsible, a fast learner, well organised and punctual
Works with management to maintain best practices for efficient communication with customers
Ability to adapt to work in a fast paced environment
- If you perform well then there will be these wage rises
**Salary**: £13 per hour and will increase over the next 6 months
Expected hours: 50 per week
mon
- fri
- 7.30 am - 4.30 pm
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
**Job Types**: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: 50 per week
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Supplemental pay types:
- Performance bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 4 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Ecom
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