Customer Service Executive
6 months ago
**Customer Service Executive
- Facilities Management - North Manchester - up to £25,000 + Bonus**
**About the Company**
Looking for an Customer Services Executive who would be responsible for customer service retentions. This is for a growing Building Services organisation in the North Manchester Area.
This will be a key role in the interface between the clients and the business and is responsible for retaining business and making sure clients needs are met
**Customer Service Executive - The Rewards**
- Basic up to £25,000 dependant on experience in a similar role + package + Bonus
**Customer Service Executive - Requirements**
**Essential**
- Proven experience in a customer services role, account management or retentions role
- A proven track record in building positive relationships with clients and colleagues
- Experience of successfully resolving client issues
- Experience of coordinating activity and achieving key deliverables
- Experience of updating a knowledge database system
- Experience of working in a fast-paced customer-driven environment
**Desirable**
- Experience of performing outbound retention and customer services calls
- A background in IT, Engineering, Construction, Facilities Management, Telecoms, Fire and Security, Datacentres or M&E Contracting.
This role would suit a Sales Executive, Customer service administrator, customer service representative,, Internal Sales Executive, Internal Business Development Executive, Internal Account manager, Account Manager, or Business Development Manager with experience in the FM, Data centre, IT, Fire & Security, Construction, Telecoms or Building Services, anyone outside of these sectors would not be considered at this time for interview.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
- Account management: 1 year (preferred)
Work Location: Hybrid remote in Heywood
Reference ID: Customer Service - Heywood
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