Customer Service Advisor
5 days ago
Overview:
Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers.
**Responsibilities**:
**Job Title: Customer Service Advisor (6 month)**
**Location: Manchester, Heywood**
**Shift Pattern: 4 on 4 off including weekends - 16 cover days pro-rata**
**Salary: £20,447 to ££25,000per annum**
***
**Position Summary**:In this role, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. This position requires excellent stakeholder management skills and a passion for delivering top-notch customer service. Join us to make a significant impact by building strong relationships and contributing to our commitment to customer excellence.
**People-First Culture**: At Martin Brower, our employees are our greatest asset. We prioritize creating a supportive and inclusive environment where everyone's voice is heard, respected, and valued.
**Opportunities for Growth**: We're committed to your long-term success. With clear paths for career advancement and development, you'll have opportunities to grow within your current role or explore new roles and responsibilities across the organization.
**Culture of Continuous Improvement**: We believe in the power of continuous improvement. You'll be empowered to innovate, experiment, and challenge the status quo as we work together to drive positive change and elevate our performance as a team.
**Your Key Responsibilities**:
**Customer Interaction**:
- Provide accurate information about products, services, and policies.
- Assist customers with orders, returns, and account inquiries.
**Issue Resolution**:
- Investigate and resolve customer complaints and issues promptly and effectively.
- Escalate complex issues to appropriate departments or senior staff when necessary.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
**Continuous Improvement**:
- Stay informed about product updates, company policies, and industry trends.
- Participate in training sessions to enhance product knowledge and customer service skills.
- Suggest improvements to enhance the customer service experience.
Qualifications:
**Qualifications**:
- High school diploma or equivalent
- Experience 1 year plus
- Good use Excel skills and use of JDE would be beneficial
- Salesforce (desirable)
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Ability to handle stressful situations calmly and effectively.
- Strong organizational and multitasking skills.
**Benefits**:
- Competitive salary
- Comprehensive health insurance
- Retirement plan
- Paid time off and holidays
- Opportunities for professional development and career advancement
- Friendly and supportive work environment
In return Martin Brower offers career growth opportunities, through training, mentoring and gaining diverse experiences within the business. Diversity and inclusion initiatives, performance bonus and many other incentives.
We lead with culture and are fiercely committed to creating the world’s best work environment. We know that when we invest in our team members, our clients and communities benefit. It is why we are committed to providing industry-leading benefits that empower team members to be their best selves, in and outside work, and creating meaningful personal and professional growth opportunities for all.
**If this sounds like you, we would love to hear from you today and to join our team of innovators
-
Customer Service Advisor
1 week ago
Heywood, United Kingdom 360 BRAND GROUP LTD Full timeWe are currently looking to appoint an experienced Customer Service Advisor to join our busy and growing team based in the Heywood area. You will report to the Customer Service Manager and be responsible for managing and maintaining existing Customers - your responsibilities will include: - Accurately logging and resolution of customer queries - Accurate...
-
Customer Service Advisor
4 weeks ago
Heywood, United Kingdom The Best Connection Employment Group Full time**Working hours**: - Monday to Friday - 8AM-5PM **Rate** - Age Dependent NMW + **Responsibilities of the Customer Services Advisor** - Dealing with Customer calls daily - Data input - Developing and progressing client relationships - stock check and returns - Eager to learn - as you would be getting to know all products to enable you to support your...
-
Customer Service Advisor
3 weeks ago
Heywood, United Kingdom Candidate Source - TEAM Full timeAn opportunity has arisen for a Customer Service Advisor to join a family-run business that has been established for over 100 years and is the premier suppliers to the Fish and Chip and Fast-Food Trade in the North West of England, North Midlands, andNorth Wales. Based in Heywood, you will receive a salary of £10.55 per hour, 28 days holiday, and full...
-
Customer Service Advisor
4 weeks ago
Heywood, United Kingdom The Best Connection Employment Group Full timeThe Best Connection Group - Oldham, are currently recruiting 2 Customer service advisors for our client, a market leader in their field, based in Rochdale. **Working hours**: - Monday to Friday - 8am - 4.30pm - During Peak times this may include some week end and evening times ( seasonal ) **Wages** - £10.50 per hour **Description** - As a Customer...
-
Customer Service Advisor
2 weeks ago
Heywood, Manchester, United Kingdom The Best Connection Employment Group Full timeThe Best Connection Group - Oldham, are currently recruiting 2 Customer service advisors for our client, a market leader in their field, based in Rochdale.Working hours: Monday to Friday 8am 4.30pm During Peak times this may include some week end and evening times ( seasonal )Wages- £10.50 per hourDescription As a Customer Service Advisor your duties will...
-
Customer Service Advisor
3 weeks ago
Heywood, United Kingdom 360 BRAND GROUP LTD Full timeWe are currently looking to appoint an experienced Customer Service Advisor to join our busy and growing team based in the Heywood area. You will report to the Operations Manager and be responsible for managing and maintaining existing Customers - your responsibilities will include: - Accurately logging and resolution of customer queries - Accurate and...
-
Customer Service Advisor
4 weeks ago
Heywood, United Kingdom Northern Employment Services Ltd Full time**Heywood, 100% office based** **Monday to Friday = 37 hours** **Salary**: £23,232 annually + 10% bonus upon 100% target achievement. An opportunity has arisen for an experienced Customer Service Officer to join the sales team for one of our well established clients based in the Heywood, Greater Manchester area. **Benefits working for this company**: -...
-
Customer Service Advisor
4 weeks ago
Heywood, United Kingdom Martin Brower Full timeJob Title: Customer Service Advisor (6 month)Location: Manchester, HeywoodShift Pattern: 4 on 4 off including weekends - 16 cover days pro-rata Salary: £20,447 to ££25,000per annumAre you a reliable team player with exceptional stakeholder management skills? Do you thrive in a customer-facing role where precision and excellent communication are key? Join...
-
Temporary E-commerce Customer Advisor
3 weeks ago
Heywood, United Kingdom Page Personnel Full timeTemp to perm opportunity - Weekly pay & Immediate start **About Our Client**: This client is a leader within home furnishings and they are looking for a Temporary E-commerce Customer Advisor to join their Heywood team on a temp to perm basis! As a Temporary E-commerce Customer Advisor you will: - Provide inbound written queries as part of the Customer...
-
Customer Services Advisor
2 weeks ago
Heywood, United Kingdom Pennine Flooring Supplies Ltd Full timeWe are looking to employ a sales-driven and customer-oriented salesperson to determine the most effective solutions to increase company sales. The salespersons responsibilities include effectively dealing with all our customer requirements recommending solutions when necessary. Informing potential and existing customers of company promotions. You will also...
-
Travel Money Advisor
4 weeks ago
Heywood, United Kingdom Eurochange Full time**Do you have a passion for sales?** **Do you enjoy achieving targets?** **Do you put the customer at the heart of every transaction?** **Do you have a confident and charismatic personality?** If the answer to all of the above is ‘YES’, then now is a great time to be a part of our award-winning team. We are on the look-out for target driven, sales...
-
Online Customer Service Advisor
2 weeks ago
Heywood, Manchester, United Kingdom VTA Full timeThe company is an online retailer that manufactures goods in china to sell on the UK market through various online platforms.The products range from Homeware, storage and organisation items, to beauty products like Revlon.The job very much is revolved around dealing with customers, couriers, faulty products, end-to-end returns process, and problem...
-
Customer Services Advisor
3 weeks ago
Heywood, United Kingdom Pennine Flooring Supplies Ltd Full timeWe are looking to employ a sales-driven and customer-oriented salesperson to determine the most effective solutions to increase company sales. The salespersons responsibilities include effectively dealing with all our customer requirements recommending solutions when necessary. Informing potential and existing customers of company promotions. You will also...
-
Customer Service Executive
1 week ago
Heywood, United Kingdom D2R Full time**Customer Service Executive - Facilities Management - North Manchester - up to £25,000 + Bonus** **About the Company** Looking for an Customer Services Executive who would be responsible for customer service retentions. This is for a growing Building Services organisation in the North Manchester Area. This will be a key role in the interface between the...
-
Customer Service Adviser
1 week ago
Heywood, United Kingdom 360 BRAND GROUP LTD Full timeWe are currently looking to appoint an experienced Customer Service Adviser to join our busy and growing team based in the Heywood area. You will report to the Operations Manager and be responsible for managing and maintaining existing Customers - your responsibilities will include: - Accurately logging and resolution of customer queries - Accurate and...
-
Customer Service Assistant
3 weeks ago
Heywood, United Kingdom Your Trust Full timeJob Advert When you join Your Trust as a Customer Service Assistant you will be part of a charity based across the Borough of Rochdale that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people. **What’s in it for me?** As a Customer Service Assistant we can offer...
-
Customer Service with Sap
4 weeks ago
Heywood, United Kingdom Connections Recruitment Full timeCustomer Service Officer with SAP Heywood, Lancashire Applicants must be able to demonstrate their right to work in the UK Position Overview Our client is one of the market leading health care companies providing customer tailored solution packages and products to the private sector. This is made possible because of our clinically effective products and...
-
Customer Service Officer
2 weeks ago
Heywood, United Kingdom Northern Employment Services Ltd Full time**Heywood, 100% office based** **Monday to Thursday 08:30am - 5pm and Friday 08:30am to 4:30pm = 37 hours** **Salary**: £12.07 per hour - PAID WEEKLY An opportunity has arisen for an experienced Customer Service Officer to join the sales team for one of our well established clients based in the Heywood, Greater Manchester area on a 6-12 month temporary...
-
Customer Service
4 weeks ago
Heywood, United Kingdom Connections Recruitment Full timeCustomer Service Officer - Private Pay Heywood, Lancashire Applicants must be able to demonstrate their right to work in the UK Position Overview Our client is one of the market leading health care companies providing customer tailored solution packages and products to the private sector. This is made possible because of our clinically effective products...
-
Customer Service Representative
4 weeks ago
Heywood, United Kingdom A&C North West Recruitment Full timeCustomer Service Representative We are recruiting on behalf of our large manufacturing client based in Heywood for the position of Customer Service Representative. Requirements of a Customer Service Representative: - Responsible from project design until customer acceptance for the co-ordination and completion of a quality product within budget and...