Customer Service Advisor
3 weeks ago
An opportunity has arisen for a Customer Service Advisor to join a family-run business that has been established for over 100 years and is the premier suppliers to the Fish and Chip and Fast-Food Trade in the North West of England, North Midlands, andNorth Wales.
Based in Heywood, you will receive a salary of £10.55 per hour, 28 days holiday, and full in-depth training as well as day-to-day on-the-job training with the Sales Office Manager. You will be working with existing clients to maximise sales through inbound/outboundcalls, and call planning.
**As a Customer Service Advisor, your responsibilities will include**:
- Planning and making outbound sales calls and answering inbound calls as a matter of priority.
- Taking responsibility for order capture and ensuring it is carried out accurately.
- Maximising the sales potential of every call (in terms of order value and number of products.
- Promoting the products that the company has prioritised (whether existing, new, by features and benefits or on offer)
- Working closely with Sales Managers as part of a unified Sales Team to maximise the sales and relationship potential of every customer.
- Taking responsibility for managing specific schedules (where applicable). This is in terms of cover, as well as detail, keeping it current and relevant.
- Responding to the direction and management of Office Sales Manager and Directors.
- Using and Updating the Call Management system.
- Serving customers who come into Head Office, dealing face to face with customers’ needs, producing paperwork and taking payment.
**We are looking for a Customer Service Advisor who has the following skills and experience**:
- A result orientated attitude
- Previous customer service experience
- Good listening and questioning skills
- Ability to deal with queries and complaints and turn them into a positive experience
- Ability to plan and manage calls
The company is looking for someone who sees this opportunity as a long-term career and sees themselves growing with the company as the training provided will be invaluable.
You will be working Monday-Friday, 09:00-17:00.
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