Customer Service Representative
4 months ago
Customer Service Representative
We are recruiting on behalf of our large manufacturing client based in Heywood for the position of Customer Service Representative.
Requirements of a Customer Service Representative:
- Responsible from project design until customer acceptance for the co-ordination and completion of a quality product within budget and schedule parameters to pre-determined deadlines.
- Follow and adhere to the project timeline
- Establishing and maintaining reporting lines and structures to specific existing and new clients.
- Establish and maintain KPI’s and other relevant measures
- Ensure consistency across all phases of the build
- Work closely with Engineering, Production & Purchasing
- Maintain mutually beneficial relationships with suppliers
- Manage customer expectations from a cost, scope and delivery perspective
- Provide updates on progress to all Stakeholders in the project
- Ensure that the machine build is to plan, as agreed and keep the relevant Stakeholders updated about any problems / challenges at regular intervals, to ensure an overall successful outcome
- Understand and follow the resolution of engineering or supplier problems **Attend customers meetings by Teams or other VC medium - and if strictly necessary in person at site**:
- Ensure Health & Safety regulations are met, identify and communicate to appropriate stakeholders if there are issues to ensure no possibility of endangering yourself and colleagues
- Assist during customer acceptance visits, coordinate and participate in customer training
- Follow, understand and explain the installation phase of the project to customers and colleagues
- Responsibility for the completion of project snag lists after installation
- Ensure the completion of Field Modification Orders (FMO) and their delivery to site, monitoring successful installation
- Keep accurate and organised records of all aspects of the projects
Details:
- Salary - 23.5k per year - Opportunity to earn lots of overtime at time and a half and double time
- 40 hours per week (days)
- Location - Heywood
- Duration - Permanent
Experience required for the role of Customer Service Representative:
- Excellent customer facing skills
- Excellent communication and interpersonal skills
- Can demonstrate focus on the customer
- Should be able to travel if required
- Flexibility is required to address business needs
- Ability to solve problems quickly and effectively
- Ability to develop and maintain mutually beneficial relationships with colleagues and customers
- Can demonstrate an ability to juggle multiple projects from beginning to end
- Ability to work cross functionally and ensure that departments adhere to the plan
- Has excellent organisational skills and demonstrates an ability to work to structured deadlines
- High level attention to detail
- Has experience of working within tight budgets
- Demonstrates can take ownership / accountability
Benefits of working in this role as a Customer Service Representative
- Free On-Site parking
- Canteen facilities
- 33 days holiday per year
- Pension Scheme
**Job Types**: Full-time, Permanent
**Salary**: £23,500.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: 067
-
Customer Service Representative
4 months ago
Heywood, United Kingdom Lineage Logistics Full timeAt Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is the world's largest and most innovative provider oftemperature-controlledlogistics solutions with +20,000 colleagues globally. We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head...
-
Customer Service Representative
4 days ago
Heywood, United Kingdom Challenge-trg Group Full timeJob Title: Customer ServiceWe are seeking a highly skilled and motivated Customer Service Agent to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our restaurant partners and customers.Key Responsibilities:Provide professional and courteous service to customers via phone, email, and...
-
Customer Service Representative
4 days ago
Heywood, United Kingdom Challenge-trg Group Full timeJob Title: Customer ServiceWe are seeking a highly skilled and motivated Customer Service Agent to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our restaurant partners and customers.Key Responsibilities:Provide professional and courteous service to customers via phone, email, and...
-
Customer Service Representative
1 week ago
Heywood, Manchester, United Kingdom Challenge - TRG Recruitment Limited Full timeCustomer Service AgentWe are seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our restaurant partners receive the highest level of support.Key Responsibilities:Provide timely and effective resolution to customer...
-
Customer Service Representative
1 week ago
Heywood, Manchester, United Kingdom Challenge - TRG Recruitment Limited Full timeCustomer Service AgentWe are seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our restaurant partners receive the highest level of support.Key Responsibilities:Provide timely and effective resolution to customer...
-
Yard Customer Service Representative
4 weeks ago
Heywood, Manchester, United Kingdom Travis Perkins Full time**Job Summary**We are seeking a highly motivated and customer-focused Yard Customer Assistant to join our team at Travis Perkins. As a Yard Customer Assistant, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our yard.**Key Responsibilities**Provide outstanding customer service to trade professionals...
-
Yard Customer Service Representative
2 weeks ago
Heywood, Manchester, United Kingdom Travis Perkins Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Yard Customer Assistant to join our team at Travis Perkins. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our yard.Key ResponsibilitiesProvide outstanding customer service, ensuring that...
-
Yard Customer Service Representative
2 weeks ago
Heywood, Manchester, United Kingdom Travis Perkins Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Yard Customer Assistant to join our team at Travis Perkins. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting the smooth operation of our yard.Key ResponsibilitiesProvide outstanding customer service, ensuring that...
-
Customer Service Executive
3 months ago
Heywood, United Kingdom D2R Full time**Customer Service Executive - Facilities Management - North Manchester - up to £25,000 + Bonus** **About the Company** Looking for an Customer Services Executive who would be responsible for customer service retentions. This is for a growing Building Services organisation in the North Manchester Area. This will be a key role in the interface between the...
-
Administration Assistant/ Customer Service
4 months ago
Heywood, United Kingdom Lineage Logistics Full timeAt Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions with +20,000 colleagues globally. If you open your fridge freezer, up to 20% of the products you'll see have passed through a Lineage facility. We...
-
E-commerce Customer Service Adviser Full Time
4 months ago
Heywood, United Kingdom Doodle Products Ltd Full timeWe are looking for a highly motivated and customer-focused Customer Service Representative to join our dynamic team. **Position Overview**: - As the first point of contact for our UK customers, you will play a vital role in providing exceptional service and support. **Key Responsibilities**: - Customer Interaction: Respond to customer inquiries, provide...
-
Customer Service Advisor
3 months ago
Heywood, United Kingdom 360 BRAND GROUP LTD Full timeWe are currently looking to appoint an experienced Customer Service Advisor to join our busy and growing team based in the Heywood area. You will report to the Customer Service Manager and be responsible for managing and maintaining existing Customers - your responsibilities will include: - Accurately logging and resolution of customer queries - Accurate...
-
Customer Service Advisor
4 months ago
Heywood, United Kingdom 360 BRAND GROUP LTD Full timeWe are currently looking to appoint an experienced Customer Service Advisor to join our busy and growing team based in the Heywood area. You will report to the Operations Manager and be responsible for managing and maintaining existing Customers - your responsibilities will include: - Accurately logging and resolution of customer queries - Accurate and...
-
Customer Service Adviser
3 months ago
Heywood, United Kingdom 360 BRAND GROUP LTD Full timeWe are currently looking to appoint an experienced Customer Service Adviser to join our busy and growing team based in the Heywood area. You will report to the Operations Manager and be responsible for managing and maintaining existing Customers - your responsibilities will include: - Accurately logging and resolution of customer queries - Accurate and...
-
Customer Service Assistant
4 months ago
Heywood, United Kingdom Your Trust Full timeJob Advert When you join Your Trust as a Customer Service Assistant you will be part of a charity based across the Borough of Rochdale that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people. **What’s in it for me?** As a Customer Service Assistant we can offer...
-
Customer Service with Sap
4 months ago
Heywood, United Kingdom Connections Recruitment Full timeCustomer Service Officer with SAP Heywood, Lancashire Applicants must be able to demonstrate their right to work in the UK Position Overview Our client is one of the market leading health care companies providing customer tailored solution packages and products to the private sector. This is made possible because of our clinically effective products and...
-
Administration Assistant/ Customer Service
4 months ago
Heywood, United Kingdom Lineage Logistics Full timeAt Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions with +20,000 colleagues globally. If you open your fridge freezer, up to 20% of the products you'll see have passed through a Lineage facility. We...
-
Customer Service Advisor
4 months ago
Heywood, United Kingdom The Best Connection Employment Group Full time**Working hours**: - Monday to Friday - 8AM-5PM **Rate** - Age Dependent NMW + **Responsibilities of the Customer Services Advisor** - Dealing with Customer calls daily - Data input - Developing and progressing client relationships - stock check and returns - Eager to learn - as you would be getting to know all products to enable you to support your...
-
Customer Service Advisor
3 months ago
Heywood, United Kingdom Martin Brower Full timeOverview: Martin Brower is a global supply chain leader that provides smart, sustainable solutions for customers across 18 countries. We are dedicated to creating an outstanding work environment for our team of 12,500+ employees, who combine our expertise with the latest technologies to deliver unmatched value for our customers. **Responsibilities**: **Job...
-
Customer Service Officer
3 months ago
Heywood, United Kingdom Northern Employment Services Ltd Full time**Heywood, 100% office based** **Monday to Thursday 08:30am - 5pm and Friday 08:30am to 4:30pm = 37 hours** **Salary**: £12.07 per hour - PAID WEEKLY An opportunity has arisen for an experienced Customer Service Officer to join the sales team for one of our well established clients based in the Heywood, Greater Manchester area on a 6-12 month temporary...