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Customer Service Representative

2 months ago

Heywood, United Kingdom Challenge-trg Group Full time
Job Title: Customer Service

We are seeking a highly skilled and motivated Customer Service Agent to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our restaurant partners and customers.

Key Responsibilities:
  • Provide professional and courteous service to customers via phone, email, and in-person interactions
  • Resolve customer complaints and issues in a timely and effective manner
  • Collaborate with the operations team to identify and address customer concerns
  • Process credit claims and manage restaurant recoveries
  • Build and maintain strong relationships with restaurant partners to ensure high levels of customer satisfaction
  • Utilize data analysis and reporting tools to identify trends and areas for improvement
Requirements:
  • Minimum 1 year of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in Microsoft Office and data analysis tools
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Challenge-trg Recruitment is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equality.