Customer Service Associate

3 weeks ago

Heywood, Manchester, United Kingdom Lineage Logistics Full time

At Lineage Logistics, we're committed to helping feed the world, and we're looking for a dedicated individual to join our team as a Customer Care Representative.

As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, resolving their queries, and ensuring all customer-specific tasks are completed on time.

Key responsibilities include:

  • Providing timely and effective support to customers via email and telephone
  • Resolving customer queries and issues in a professional and courteous manner
  • Ensuring all customer-specific tasks are completed on time and to a high standard
  • Data entry of transport jobs as required
  • Developing a full understanding of delivery procedures and workflows
  • Providing support to drivers over the phone and taking necessary action to resolve any issues reported
  • Reporting any rejections, shortages, and discrepancies via the GRRS system
  • Query resolution through investigation and liaison with appropriate personnel and customers
  • Processing transport requests, including manual, EDI, and Pick & Distribution
  • Allocating stock manually, through EDI, or via Pick & Distribution
  • Carrying out general office and administrative duties within the department

We're looking for someone with:

  • Proficient computer skills, including Microsoft Office Suite
  • Excellent verbal and written communication skills, with the ability to interact with internal and external customers
  • Excellent organizational skills, including the ability to multi-task and prioritize workload
  • Excellent problem-solving skills and attention to detail
  • A positive attitude and strong work ethic
  • Excellent interpersonal skills, with the ability to build excellent rapport
  • Ability to manage high-volume inbound communications via multiple channels
  • Great attention to detail and a passion for getting things done first time
  • A team player with a keen desire to learn and develop
  • Active listening skills

We offer a competitive salary, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us. Plus, generous financial rewards when you successfully refer new employees.

As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.

We are a team who enjoy helping each other in achieving our goals, with recognition schemes, site events, and shared spaces to enjoy lunch and rest breaks together.

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