Customer Service Associate

2 weeks ago

Heywood, Manchester, United Kingdom Lineage Logistics Full time

At Lineage Logistics, we're committed to helping feed the world, and we're looking for a dedicated individual to join our team as a Customer Care Representative.

As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, resolving their queries, and ensuring all customer-specific tasks are completed on time.

Key responsibilities include:

  • Providing timely and effective support to customers via email and telephone
  • Resolving customer queries and issues in a professional and courteous manner
  • Ensuring all customer-specific tasks are completed on time and to a high standard
  • Data entry of transport jobs as required
  • Developing a full understanding of delivery procedures and workflows
  • Providing support to drivers over the phone and taking necessary action to resolve any issues reported
  • Reporting any rejections, shortages, and discrepancies via the GRRS system
  • Query resolution through investigation and liaison with appropriate personnel and customers
  • Processing transport requests, including manual, EDI, and Pick & Distribution
  • Allocating stock manually, through EDI, or via Pick & Distribution
  • Carrying out general office and administrative duties within the department

We're looking for someone with:

  • Proficient computer skills, including Microsoft Office Suite
  • Excellent verbal and written communication skills, with the ability to interact with internal and external customers
  • Excellent organizational skills, including the ability to multi-task and prioritize workload
  • Excellent problem-solving skills and attention to detail
  • A positive attitude and strong work ethic
  • Excellent interpersonal skills, with the ability to build excellent rapport
  • Ability to manage high-volume inbound communications via multiple channels
  • Great attention to detail and a passion for getting things done first time
  • A team player with a keen desire to learn and develop
  • Active listening skills

We offer a competitive salary, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us. Plus, generous financial rewards when you successfully refer new employees.

As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world.

We are a team who enjoy helping each other in achieving our goals, with recognition schemes, site events, and shared spaces to enjoy lunch and rest breaks together.

  • Customer Service Representative

    4 weeks ago

    Heywood, Manchester, United Kingdom Finlay Jude Associates Limited Full time

    Customer Service Advisor OpportunityFJA is supporting an established Company based in the Heywood area. Our client is looking for an experienced Customer Service Advisor to join their team.Key Responsibilities:Process customer quotes and orders efficientlyHandle incoming calls and emails with professionalismLiaise with internal departments regarding stock...

  • Customer Service Representative

    4 weeks ago

    Heywood, Manchester, United Kingdom Finlay Jude Associates Limited Full time

    Customer Service Advisor OpportunityFJA is supporting an established Company based in the Heywood area. Our client is looking for an experienced Customer Service Advisor to join their team.Key Responsibilities:Process customer quotes and orders efficientlyHandle incoming calls and emails with professionalismLiaise with internal departments regarding stock...

  • Customer Service Representative

    2 weeks ago

    Heywood, Manchester, United Kingdom Moto Full time

    Customer Service Representative - MotoAs a Customer Service Representative at Moto, you will be part of a dynamic team delivering exceptional customer service and transforming the UK's rest stop experience.We're not seeking colleagues with years of customer service experience in hospitality or retail, we're just looking for enthusiastic people to join our...

  • Customer Service Representative

    1 month ago

    Heywood, Manchester, United Kingdom Finlay Jude Associates Limited Full time

    Customer Service Advisor OpportunityFJA are supporting an established Company based in the Heywood area. Our client is looking for an experienced Customer Service Advisor to join their team.Key Responsibilities:Process customer quotes and orders efficientlyHandle incoming calls and emails in a professional mannerLiaise with internal departments regarding...

  • Customer Service Representative

    1 month ago

    Heywood, Manchester, United Kingdom Finlay Jude Associates Limited Full time

    Customer Service Advisor OpportunityFJA are supporting an established Company based in the Heywood area. Our client is looking for an experienced Customer Service Advisor to join their team.Key Responsibilities:Process customer quotes and orders efficientlyHandle incoming calls and emails in a professional mannerLiaise with internal departments regarding...

  • Customer Service Representative

    1 week ago

    Heywood, Manchester, United Kingdom Moto Full time

    Role OverviewWe have a fantastic opportunity for a Customer Service Representative to join our team at Moto. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our customers have an outstanding experience at our motorway services.You will work closely with our team to prepare food and refreshments,...

  • Customer Service Representative

    4 weeks ago

    Heywood, Manchester, United Kingdom Finlay Jude Associates Limited Full time

    Customer Service Advisor OpportunityFJA is supporting an established Company based in the Heywood area. Our client is looking for an experienced Customer Service Advisor to join their team.Key Responsibilities:Process customer quotes and orders efficientlyHandle incoming calls and emails with a high level of professionalismLiaise with internal departments to...

  • Customer Service Representative

    4 weeks ago

    Heywood, Manchester, United Kingdom Finlay Jude Associates Limited Full time

    Customer Service Advisor OpportunityFJA is supporting an established Company based in the Heywood area. Our client is looking for an experienced Customer Service Advisor to join their team.Key Responsibilities:Process customer quotes and orders efficientlyHandle incoming calls and emails with a high level of professionalismLiaise with internal departments to...

  • Customer Service Representative

    1 month ago

    Heywood, Manchester, United Kingdom Finlay Jude Associates Limited Full time

    Customer Service Advisor OpportunityFJA is supporting an established Company based in the Heywood area. Our client is looking for an experienced Customer Service Advisor to join their team.Key Responsibilities:Process customer quotes and orders efficientlyHandle incoming calls and emails with a high level of professionalismLiaise with internal departments to...

  • Customer Service Representative

    1 month ago

    Heywood, Manchester, United Kingdom Finlay Jude Associates Limited Full time

    Customer Service Advisor OpportunityFJA is supporting an established Company based in the Heywood area. Our client is looking for an experienced Customer Service Advisor to join their team.Key Responsibilities:Process customer quotes and orders efficientlyHandle incoming calls and emails with a high level of professionalismLiaise with internal departments to...

  • Customer Service Representative

    3 weeks ago

    Heywood, Manchester, United Kingdom Moto Full time

    Customer Service Representative - KFCCompetitive hourly rate: £12.50Join our team at KFC and be part of a dynamic and fast-paced environment where you will deliver exceptional customer service and help us transform the UK's rest stop experience.We're not looking for colleagues with years of customer service experience in hospitality or retail, just...

  • Customer Service Representative

    2 weeks ago

    Heywood, Manchester, United Kingdom Moto Full time

    Customer Service Representative - MotoWe're looking for enthusiastic people to join our team at Moto, delivering exceptional customer service and helping to transform the UK's rest stop experience.As a Customer Service Representative, you'll be serving customers in a timely manner, preparing food and refreshments, and providing top-notch service.We offer a...

  • Customer Service Representative

    2 weeks ago

    Heywood, Manchester, United Kingdom Moto Full time

    Team Member - KFCAs a Team Member at KFC, you will be part of a dynamic team delivering exceptional customer service and transforming the UK's rest stop experience.We're not seeking colleagues with years of customer service experience in hospitality or retail, we're just looking for enthusiastic people to join our team.What we offer our Team Members:1,000...

  • Customer Service Professional

    6 days ago

    Heywood, Manchester, United Kingdom Moto Full time

    Fried Chicken SpecialistJoin Moto and become part of our amazing team, delivering KFC's world-famous fried chicken and exceptional customer service as we transform the UK's rest stop experience. We're not seeking colleagues with years of customer service experience in hospitality or retail, we're just looking for enthusiastic people to be part of our team....

  • Customer Service Representative

    2 weeks ago

    Heywood, Manchester, United Kingdom Moto Full time

    Team Member - KFCCompetitive hourly rate of £12.50We're looking for enthusiastic people to join our team, delivering KFC's world-famous fried chicken and exceptional customer service as we transform the UK's rest stop experience.No prior experience is necessary, we'll teach you everything you need to know.As a Team Member, you'll be responsible for:Serving...

  • Customer Service Representative

    1 week ago

    Heywood, Manchester, United Kingdom Travis Perkins Full time

    Job Overview:As a Yard Customer Assistant at Travis Perkins, you will play a vital role in providing a first-class service to our customers. This fixed-term position of 6 months will challenge you to deliver exceptional customer experiences and contribute to the branch's success.Key Responsibilities:Process customer orders and load/unload vehicles...

  • Yard Customer Assistant

    2 weeks ago

    Heywood, Manchester, United Kingdom Travis Perkins Full time

    As a Yard Customer Assistant at Travis Perkins, you will play a vital role in delivering exceptional customer service and supporting the branch team in a fast-paced environment.Key responsibilities include:Providing a first-class service to customers, building strong relationships and ensuring their needs are met.Processing customer orders, loading and...

  • Yard Customer Service Representative

    2 weeks ago

    Heywood, Manchester, United Kingdom Travis Perkins Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Yard Customer Assistant to join our team at Travis Perkins. As a key member of our branch, you will play a vital role in delivering exceptional customer service and supporting the success of our business.Key ResponsibilitiesProvide a first-class service to our customers, responding to their...

  • Yard Customer Assistant

    3 weeks ago

    Heywood, Manchester, United Kingdom Travis Perkins Full time

    Role OverviewAs a Yard Customer Assistant at Travis Perkins, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our yard. This is a fixed-term position of 6 months, providing an opportunity to gain valuable experience and skills in a fast-paced retail environment.Key ResponsibilitiesProvide a...

  • Yard Customer Service Representative

    2 weeks ago

    Heywood, Manchester, United Kingdom Travis Perkins Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Yard Customer Assistant to join our team at Travis Perkins. As a key member of our branch, you will play a vital role in delivering exceptional customer service and contributing to our continued success.About the RoleAs a Yard Customer Assistant, you will be responsible for processing customer...