Customer Service Representative

4 months ago

Heywood, United Kingdom Lineage Logistics Full time

At Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day.
Lineage is the world's largest and most innovative provider oftemperature-controlledlogistics solutions with +20,000 colleagues globally.
We are currently recruiting for a Customer Service Care Representative to join our customer support team at our head office located in Heywood.
Working hours are Monday to Friday on rolling shifts 8:00 - 16:30, 8:30 - 1700, 9:00 - 1730. Weekend work might be required to meet customer demands at our busiest time.
The role consists of working with one of our depots and being a customer service contact for each customer at that depot.
Each customer has a service KPI you will be responsible for maintaining that KPI and escalation when necessary any repeat issues and under performance of a KPI.
You will work side by side our cold stores and transport ensuring the customer is serviced correctly and communicating efficiently.

**In this role you will**:

- Plan and coordinate multiple orders across several customers daily.
- Support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.
- Maintain commitment and positive relationship with customers.
- Resolve any issues
- Collecting and analysing customer feedback
- Set pick up's/delivery appointments based on service and schedule requirements.
- Interface with customer base to facilitate problem resolution and improvement opportunities.
- Ensure carrier/customer accessorial costs are communicated timely.
- Monitor carrier performance and recommend routing changes as needed.
- Evaluate carrier alternatives and tender freight based on cost/service requirements.

**What are we looking for?**
- Professional customer services and organisation skills
- Strong eye for attention to detail
- Excellent verbal and written communication skills
- Self-motivated, team player with the ability to use own initiative
- Administration skills - Knowledge on warehouse system software
- Good numeracy and literacy skills
- PC Literate including MS
- Knowledge of customer care in shipping and transportation

**What's in it for me?**
- A permanent opportunity with a direct employer; we will not employ you through an agency
- Opportunity to develop a career
- Monthly Pay
- 5.6 weeks annual holiday plus, the opportunity to earn additional holidays each year up to an extra week after 5 years
- Free onsite car park
- Protective equipment while at work to protect your safety
- Social environment with a team who like to support each other to achieve goals, with recognition schemes, site events such as barbecues and shared spaces to enjoy lunch and rest breaks together
- Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice
- Preferential rates for loans and savings offered through exclusive access to a credit union
- Refer new employees and get generous financial reward through our referral scheme

Job reference: INDUK

**Why Lineage?**

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.

Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

**Benefits**

As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.

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