E-commerce Customer Service Adviser

3 months ago

Heywood, United Kingdom Doodle Products Ltd Full time

**Key Responsibilities**:

- Customer Interaction: Respond to customer inquiries, provide information about our products and services, and assist with order placement.
- Issue Resolution: Address customer concerns and complaints in a professional and efficient manner, striving to resolve issues to the customer's satisfaction.
- Product Knowledge: Maintain in-depth knowledge of our products and services to offer accurate and relevant information to customers.
- Order Management: Process orders, track shipments, and ensure on-time delivery. Monitor backorders and communicate delivery timelines to customers.
- Documentation: Maintain accurate and organized customer records, order history, and case notes in our customer relationship management (CRM) system.
- Problem Solving: Investigate customer problems and recommend solutions to enhance the customer experience.
- Communication: Collaborate with cross-functional teams, including sales, shipping, and product development, to provide a seamless customer experience.
- Adherence to Policies: Follow company policies, procedures, and guidelines for customer service and order processing.

**Qualifications**:

- High school diploma or equivalent; college degree preferred.
- Proven customer service experience or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficient in using customer service software and CRM systems.
- Detail-oriented with the ability to manage and prioritize tasks effectively.
- Adaptability and ability to work in a fast-paced environment.
- Positive attitude and a commitment to delivering exceptional customer service.

**Benefits**:

- Hourly pay of £11 per hour
- This will rise to 11.50 per hour in 4 months
- Ongoing training and development opportunities
- Friendly and collaborative work environment
- Work Schedule: Monday to Friday, 7:30 AM to 4:00 PM

**About Doodle Products Ltd**:
A fast growing online retailer. We are looking for hard work people to join our team.

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