Customer Service Representative

2 days ago


Heywood, Manchester, United Kingdom Card Factory Full time

Role Overview

The Customer Service Representative will play a vital role in ensuring exceptional customer experience and contributing to the company's success.

About Card Factory

Card Factory is a leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.

We are committed to delivering high-quality products and services that meet our customers' needs.

Job Responsibilities

  • Provide excellent customer service at all times, responding promptly to customer queries and resolving issues efficiently.
  • Process sales transactions accurately and efficiently, upselling on till products where appropriate.
  • Price and merchandise stock and products correctly, maintaining a visually appealing store environment.
  • Work collaboratively with the team to unload and unpack deliveries, ensuring timely restocking and inventory management.
  • Assist with stock takes, which may involve working outside regular store hours.

Requirements and Qualifications

The ideal candidate will have strong communication skills, be able to work effectively in a fast-paced environment, and possess a passion for customer service.

Retail experience is not necessary, but a positive attitude and enthusiasm for learning are essential.

Benefits

  • Competitive salary (£25,000 per annum)
  • 25% colleague discount in-store and online
  • Save As You Earn scheme
  • Financial Wellbeing Support and Education Tools
  • Seasonal incentive schemes
  • Retail Management Apprenticeship Programmes
  • Discounted mobile phone contracts
  • Employee Assistance Programme


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