Customer Service Representative
2 days ago
Role Overview
The Customer Service Representative will play a vital role in ensuring exceptional customer experience and contributing to the company's success.
About Card Factory
Card Factory is a leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland.
We are committed to delivering high-quality products and services that meet our customers' needs.
Job Responsibilities
- Provide excellent customer service at all times, responding promptly to customer queries and resolving issues efficiently.
- Process sales transactions accurately and efficiently, upselling on till products where appropriate.
- Price and merchandise stock and products correctly, maintaining a visually appealing store environment.
- Work collaboratively with the team to unload and unpack deliveries, ensuring timely restocking and inventory management.
- Assist with stock takes, which may involve working outside regular store hours.
Requirements and Qualifications
The ideal candidate will have strong communication skills, be able to work effectively in a fast-paced environment, and possess a passion for customer service.
Retail experience is not necessary, but a positive attitude and enthusiasm for learning are essential.
Benefits
- Competitive salary (£25,000 per annum)
- 25% colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support and Education Tools
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes
- Discounted mobile phone contracts
- Employee Assistance Programme
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