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Customer Service/sales Representative

4 months ago

Heywood, United Kingdom Nth Degree Full time

**About us**

NTH DEGREE IS A LUXURY OUTDOOR FURNITURE RETAILER, THE LATEST VENTURE FROM THE OWNERS BEHIND COMPOSITE OUTDOOR PRODUCT BUSINESS, ECOSCAPE UK.

Nth Degree was founded on the same commitment to excellence and innovation in outdoor living solutions as Ecoscape UK. Leveraging over 10 years of expertise and industry knowledge, we’re proud to announce our expansion into the world of luxury design-led furniture and homeware retail. Building on our reputation for quality, reliability and impeccable customer service, we’re excited to showcase our innovative and stylish furniture ranges to customers nationwide as an online retailer. With roots embedded in Manchester, we are operating the online sales and distribution of our products from the North West of England with a customer facing show room opening in Clerkenwell, London 2024, with plans to open a second showroom in the NW within 2025.

As a team we are a professional, sustainable and forward thinking group with successful established practices that provide an efficient and satisfying working environment. We are now looking for two Customer Service/Sales Executives located at our purpose built offices in Heywood, OL10 2TA. Benefits include company pension, onsite parking, casual dress code & employee discount.

We are looking for enthusiastic, reliable and driven applicants with previous experience in online sales. You will have a number of responsibilities and duties including:

- Processing orders and booking on deliveries with 3rd party distributor.
- Keeping customers updated.
- Maintaining an in-depth understanding of the companies products/services.
- Resolving customer complaints and concerns.
- Undertaking administrative tasks; photocopying, scanning, filing documents as and when needed.
- Ensuring the rest of the team have adequate support to work efficiently.
- Attending occasional trade shows.
- Keeping workplace tidy, undertaking general office duties.

QUALIFICATIONS & SKILLS:

- Computer literacy with good typing skills (required)
- Grades A-C in Maths and English (required)
- A-level standard education or equivalent (preferred)
- Experience in **online** sales (required)
- Impeccable telephone manner
- Good work ethic with pride taken in your work and good attention to detail.
- Highly organised & punctual
- Team player with friendly personality
- Ability to work under pressure and prioritise work
- Ability to use Shopify interface (not essential)

Working Hours
- Monday to Friday 8am - 5pm (1 x 1/2 day leave per month)
- 2 no: Saturdays 9am - 1pm
- 28 Days paid holiday per year.
- Company pension

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Sales: 1 year (preferred)

Work Location: In person

Application deadline: 27/03/2024
Expected start date: 01/04/2024