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Customer Service Representative

3 months ago

Heywood, Manchester, United Kingdom A&C North West Recruitment Full time
Customer Service Representative


We are recruiting on behalf of our large manufacturing client based in Heywood for the position of Customer Service Representative.


Requirements of a Customer Service Representative:

  • Responsible from project design until customer acceptance for the co-ordination and completion of a quality product within budget and schedule parameters to pre-determined deadlines.
  • Follow and adhere to the project timeline
  • Establishing and maintaining reporting lines and structures to specific existing and new clients.
  • Establish and maintain KPI's and other relevant measures
  • Ensure consistency across all phases of the build
  • Work closely with Engineering, Production & Purchasing
  • Maintain mutually beneficial relationships with suppliers
  • Manage customer expectations from a cost, scope and delivery perspective
  • Provide updates on progress to all Stakeholders in the project
  • Ensure that the machine build is to plan, as agreed and keep the relevant Stakeholders updated about any problems / challenges at regular intervals, to ensure an overall successful outcome
  • Understand and follow the resolution of engineering or supplier problems
    Attend customers meetings by Teams or other VC medium and if strictly necessary in person at site:
  • Ensure Health & Safety regulations are met, identify and communicate to appropriate stakeholders if there are issues to ensure no possibility of endangering yourself and colleagues
  • Assist during customer acceptance visits, coordinate and participate in customer training
  • Follow, understand and explain the installation phase of the project to customers and colleagues
  • Responsibility for the completion of project snag lists after installation
  • Ensure the completion of Field Modification Orders (FMO) and their delivery to site, monitoring successful installation
  • Keep accurate and organised records of all aspects of the projects

Details:

  • Salary 23.5k per year
  • Opportunity to earn lots of overtime at time and a half and double time
  • 40 hours per week (days)


 Location
  • Heywood


 Duration
  • Permanent
Experience required for the role of Customer Service Representative:

  • Excellent customer facing skills
  • Excellent communication and interpersonal skills
  • Can demonstrate focus on the customer
  • Should be able to travel if required
  • Flexibility is required to address business needs
  • Ability to solve problems quickly and effectively
  • Ability to develop and maintain mutually beneficial relationships with colleagues and customers
  • Can demonstrate an ability to juggle multiple projects from beginning to end
  • Ability to work cross functionally and ensure that departments adhere to the plan
  • Has excellent organisational skills and demonstrates an ability to work to structured deadlines
  • High level attention to detail
  • Has experience of working within tight budgets
  • Demonstrates can take ownership / accountability
Benefits of working in this role as a Customer Service Representative

  • Free On-Site parking
  • Canteen facilities
  • 33 days holiday per year
  • Pension Scheme

Job Types:
Full-time, Permanent

Salary:
£23,500.00 per year

Benefits:

  • Company pension
  • Life insurance
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus scheme

Work Location:
In person

Reference ID: 067