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Apprentice MSP Service Desk Engineer

2 months ago

London, United Kingdom Support Tree Full time
Job Title and Location· Job Title: Apprentice Service Desk Engineer – Managed Services Provider (MSP)· Location: London, UK· Duration: 14 months (apprenticeship programme)· Salary: £15k to £21k incl Performance related bonus + benefits About UsAt Support Tree, we are a dynamic Managed Service Provider (MSP) committed to delivering exceptional IT support and security solutions. We value growth, care, humility, and teamwork, and we are excited to welcome passionate individuals who are eager to start their careers in technology support. The RoleWe are offering an exciting opportunity for an Apprentice MSP Service Desk Engineer within our dynamic MSP. This apprenticeship program is tailored for individuals passionate about IT, seeking to embark on a career in technology support. The program will culminate in a recognised industry qualification, with the potential for a continued career path within our company.This role is ideal for those who enjoy building and supporting computers, whether for family, friends, or as part of a home lab project. We are looking for enthusiasm and a genuine interest in IT rather than formal experience or qualifications. Apprenticeship Overview· The program will last approximately 14 months, combining hands-on experience with structured learning.· Gain a recognised industry qualification, providing a solid foundation for a career in IT support.· Engage in practical, real-world IT support tasks under the guidance of experienced professionals.· Opportunity to transition into a full-time role upon successful completion of the apprenticeship. Core Responsibilities· Provide first-level support under supervision, addressing basic software and hardware queries.· Assist in logging and managing support tickets.· Learn to effectively communicate technical solutions to non-technical users.· Support the team in daily IT operations and maintenance tasks.· Participate in training and development activities as part of the apprenticeship curriculum. Skills and Requirements· A passion for IT, demonstrated through activities like building and supporting computers for family and friends, or managing a home lab.· Strong desire to learn and grow within the IT field.· Good problem-solving abilities and a customer-centric mindset.· Ability to work effectively in a team environment.· Hospitality or retail customer service experience.· Evidence of being an independent person/ thinker. Work Environment and Conditions· The apprenticeship requires working 5 days a week at our office in London.· No homeworking option available; this role is office-based to maximise learning and hands-on experience.· Join a supportive and collaborative team, in an environment that fosters learning and professional growth.
Benefits· Gain hands-on experience in a thriving MSP environment.· Work alongside experienced professionals, benefiting from their knowledge and guidance.· After successful completion, there may be opportunities to continue your career with us, building on the skills and experience gained.
What We Offer· Competitive salary and bonus structure.· Opportunities for career progression and ongoing training.· Supportive, inclusive company culture with a focus on personal growth and development.· Up to 25 days holiday + bank holidays.· Benefits including health schemes and a friendly office atmosphere.· Participate in regular team events and activities, fostering a collaborative and enjoyable work culture.

How to Stand Out From the Crowd· We receive huge numbers of applications· When you apply you will receive an email requesting a video of yourself telling us about you with specific information requested. Watch out for the email with the instructions with what steps to take.

Note to recruiters: we will not respond to recruitment agencies enquiring or trying to fill this post.