Senior Service Desk Engineer

3 weeks ago

London, Greater London, United Kingdom MaxAd Fixed Fee Recruitment Full time £42,000 - £54,000
An exciting opportunity awaits for a skilled Technical Project Manager in Central London. Our client, a leading provider of IT support and security solutions, is seeking an experienced individual to join their dynamic team as a Senior Service Desk Engineer. With a strong background in 2nd or 3rd line support, you will play a crucial role in managing complex IT issues, providing escalation support, and driving technical projects. The estimated annual salary for this position is £52,000, reflecting the company's commitment to rewarding its employees based on experience and qualifications.

About the Company:

Our client has established itself as a trusted MSP in the financial services sector, renowned for its exceptional service and proactive approach. With a growing team and expanding client base, they require a skilled Technical Project Manager to lead their service desk operations and drive business growth. As part of their team, you will have the opportunity to develop your skills, work with cutting-edge technologies, and contribute to the success of a forward-thinking organisation.

Key Responsibilities:
  • Manage and troubleshoot complex IT issues, providing expert technical support to clients.
  • Collaborate with cross-functional teams to identify and implement process improvements, enhancing overall service delivery.
  • Develop and maintain comprehensive knowledge of industry-leading technologies, including Microsoft Azure, Microsoft 365, and Cisco.
  • Lead RMM management and projects, ensuring timely completion, and effective resource allocation.
  • Ensure seamless communication with clients, colleagues, and stakeholders, fostering a culture of transparency and trust.
  • Participate in ongoing training and professional development, staying up-to-date with industry trends and best practices.


Requirements:

To succeed in this role, you will need a minimum of 5 years' experience in MSP helpdesk environments, with at least 2 years in 3rd line support roles. Strong analytical and problem-solving skills, combined with excellent communication and interpersonal skills, are essential. A solid understanding of Windows Server, Active Directory, Exchange, Office 365, and Azure is necessary, as well as experience with firewalls, routers, and networking concepts. Relevant certifications, such as MCSA/MCSE, CCNA, or ITIL, are highly desirable.

  • Service Desk Engineer

    6 days ago

    London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time

    Job Description\Lane Clark & Peacock LLP seeks a Digital Service Desk Specialist to join our team, driving the adoption of AI and automation in our service desk operations. The ideal candidate will have 2-3 years of experience in a senior service desk or technical support role, with a focus on problem-solving and coordination.This role involves serving as...

  • IT Service Desk Operations Lead

    1 month ago

    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This is a senior leadership role that requires a talented people-orientated professional to lead a team of technical service desk engineers. The successful candidate will have experience of building cohesive teams, inspiring and motivating engineers at different levels, and improving service desk metrics.Key Responsibilities:Lead the London based team and...

  • IT Service Desk Engineer

    2 weeks ago

    London, Greater London, United Kingdom LMAX Group Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Engineer to join our Technology, Service Desk team. The successful candidate will provide 1st and 2nd line technical support for all departmental IT applications, business services, and end-user computing, and drive improvements to the user-facing services we offer.Key Responsibilities:Provide...

  • Service Desk Engineer Position

    2 weeks ago

    London, Greater London, United Kingdom Pioneer Search Full time

    We are looking for a skilled Service Desk Engineer to join our IT team at Pioneer Search, a leading London Market Insurer.This role offers a unique opportunity to work in a dynamic environment where you will be responsible for providing 1st and 2nd line support to users across all levels of seniority.Job Description:Support all daily used communication tools...

  • Service Desk Team Leader

    1 month ago

    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    This role is a great opportunity for an experienced IT Service Desk Operations Lead to join our team in SE Grand Rapids, MI. As a senior leader, you will be responsible for leading a team of technical service desk engineers to deliver high-quality service and support to clients.Key Performance Indicators:Improve service desk metrics that drive results.Foster...

  • Senior Service Desk Analyst

    2 weeks ago

    London, Greater London, United Kingdom Argus Full time

    About the RoleWe are seeking an ambitious Senior Service Desk Analyst to support across the EMEA region. This role will involve working as a key member of a team to ensure that a high level of customer service and support is maintained to all internal employees.The IT department is responsible for supporting and maintaining the company's IT systems,...

  • Service Desk Engineer

    2 weeks ago

    London, Greater London, United Kingdom Church International Limited Full time

    This is an exciting opportunity for an experienced 2nd Line Service Desk Engineer to join Church International Limited's dynamic team. As a key member of our service desk, you will be responsible for providing technical support to customers, resolving complex issues, and ensuring that all incidents are resolved promptly and efficiently. If you have a passion...

  • IT Service Desk Expert

    6 days ago

    London, Greater London, United Kingdom WMDO - World Medical Device Organization Full time

    About the JobAs an IT Service Desk Expert, you will be responsible for providing timely and effective technical support to our employees. This includes resolving software and hardware issues, escalating complex problems to senior engineers, and maintaining accurate records of all incidents.With a keen eye for detail and a passion for problem-solving, you...

  • Help Desk Engineer

    5 days ago

    London, Greater London, United Kingdom Mirus IT Full time

    Job Title: Help Desk EngineerEstimated Salary: £28,000 - £38,000 per annumAbout Mirus ITMirus IT is a leading technology services and solutions provider, offering comprehensive IT support and technology solutions to our clients since 2002.Job DescriptionWe are seeking an experienced Help Desk Engineer to join our team in Milton Keynes. As a Help Desk...

  • Technical Service Desk Engineer

    6 days ago

    London, Greater London, United Kingdom RECRUITMENTREVOLUTION Full time

    We are recruiting a seasoned Technical Service Desk Engineer to join our expert team in East London. As a key member of our technical team, you will play a crucial role in ensuring the smooth operation of our clients' Microsoft infrastructure.Your primary responsibilities will include:Providing top-notch support for clients across a range of technical issues...

  • Service Desk Lead

    2 weeks ago

    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    Job OverviewThis is a leadership role that requires a people-orientated professional with experience in managing technical service desk engineers to deliver an outstanding customer experience. The successful candidate will lead the London-based team and collaborate with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service...

  • Service Desk Manager

    3 weeks ago

    London, Greater London, United Kingdom Eutopia Solutions Full time

    OverviewEutopia Solutions is a leading provider of innovative solutions in Andover, Hampshire. We are currently seeking a highly skilled Service Desk Team Lead to join our team.The successful candidate will be responsible for overseeing the daily operations of the Service Desk team and ensuring that service levels are exceeded in accordance with the ITIL...

  • Senior IT Service Desk Professional

    3 weeks ago

    London, Greater London, United Kingdom Euro London Appointments Full time

    Job Summary:As a Senior IT Service Desk Professional, you will play a critical role in providing technical support and troubleshooting services to our internal stakeholders. You will be responsible for monitoring and resolving technical issues related to live video streams, digital playout systems, and other IT infrastructure.

  • IT Service Desk Lead

    6 days ago

    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    Job DescriptionThis role will suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will lead the London based team and collaborate with the service desk leaders in Kuala...

  • Service Desk Innovator

    1 month ago

    London, Greater London, United Kingdom Lane Clark & Peacock LLP. Full time

    Job SummaryWe are seeking a highly skilled Digital Service Desk Specialist to join our team. As a front-line support specialist, you will be responsible for addressing issues that cannot be resolved through automation or self-service tools. You will implement AI-driven tools in troubleshooting, balancing the strengths of both automation and human...

  • Senior Service Desk Manager Lead

    2 weeks ago

    London, Greater London, United Kingdom La Fosse Full time

    We are looking for a Senior Service Desk Manager Lead to join our team at La Fosse. This role offers a salary of £50,000 + 10% Bonus, making it an attractive opportunity for experienced professionals.As a key member of our service desk team, the successful candidate will be responsible for facilitating training and career development to promote professional...

  • Senior Digital Service Desk Specialist

    2 weeks ago

    London, Greater London, United Kingdom Goldbelt, Inc. Full time

    Job OverviewSenior Digital Service Desk Engineers support global system engineers under USSOCOM, PEO SDA. They provide software-agnostic field support for forward-deployed users of operational, advanced analytic intelligence systems.The ideal candidate will have a Bachelor's degree in Computer Science, Information Systems, or a related discipline and at...

  • Senior Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Cititec Talent Full time

    Overview of the RoleThe Senior Desk Analyst position is an exciting opportunity for an experienced professional to provide 1st and 2nd line support for trading applications, ensuring seamless operations and optimizing workflows for the trading floor.About the TeamCititec Talent is a leading provider of talent acquisition and management services. Our team is...

  • Technical Help Desk Engineer

    3 weeks ago

    London, Greater London, United Kingdom Pioneer Search Full time

    About the RoleThis role offers a fantastic opportunity to work in a collaborative and supportive team that values professional growth. As a Service Desk Engineer, you will be responsible for providing technical assistance to users across all levels of seniority.Job DescriptionThe ideal candidate will have previous experience working in a service desk...

  • Technical Service Desk Engineer

    2 weeks ago

    London, Greater London, United Kingdom Spectrum IT Recruitment Full time £25,000 - £35,000

    Spectrum IT Recruitment is looking for a Technical Service Desk Engineer to join their team in Poole, Dorset.This is an excellent opportunity for an experienced IT Support professional to work with a variety of customers, providing technical support and resolving complex issues.The ideal candidate will have strong knowledge of Microsoft technologies,...