IT Service Desk Apprentice

4 days ago

London, United Kingdom QA Apprenticeships Full time

**Employer description**:
Based in London and Manchester, Keybridge IT supplies IT support and services to over 2,500 users throughout the UK, Europe, Asia and the US.

We ensure that costs are kept low, whilst maintaining an exceptionally high level of service with a personal touch.

As a certified Microsoft Partner, we have a close working relationship with Microsoft, which gives us access to support that end users don't have. We also have a range of partners in hosted cloud solutions, internet connectivity and VoIP solutions..

We're large enough to support you 24/7, if you need it, but small enough for everyone in our friendly, experienced team to really care about all clients. We become your 'IT Department' and will work with you as a partner.

**Overview**:
You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Cloud Network Specialist Apprenticeship.

This is a Junior Service Desk Engineer Role, where you will be reporting to the Service Desk Manager.

**Duties**:

- Responsible for managing a queue of tickets under their assignment
- Ensuring that all tickets assigned to them are updated and dealt with accordingly
- Answer calls and log helpdesk tickets and ensure that all procedures and policies are carried out correctly
- Report any issues that occur with the Services Desk Manager so they can be dealt with accordingly
- Ensure that all calls to the helpdesk are logged and responded to within pre-set service levels

**What we are looking for**:
**Desirable experience and skills**:

- Basic knowledge of answering calls
- Basic knowledge working for an MSP or similar environment
- Basic knowledge of logging customer issues
- Basic knowledge of working for a Managed Service Provider or similar environment
- Basic knowledge of a customer focused role
- Knowledge of MS Windows Operating Systems All Versions
- Knowledge of Office 365 and associated Services
- Knowledge of MS Desktop Applications such as Outlook, Word and Excel
- Knowledge of major PC hardware components
- Must be able to communicate articulately, positively, and effectively
- Knowledge of networking concepts such as TCP/IP networking, wireless and security issues

**Personal qualities**:
The Junior Service Desk Engineer is not expected to start with great experience or technical knowledge, this should be gained during the first year in the role, however, there is an expectation that the Junior Engineer will contribute to the Service Desk Team and strive to deliver a quality service to our customers.

The Service Desk is the face of Keybridge, it is often the only contact with us a customer may have, and as such it is important to be always friendly helpful and positive. We need to ensure we are exceeding customer expectations and delivering a high-quality Service.

**Entry requirements**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here**:
**Future Prospects**

90% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.

Keybridge IT have taken on a number of IT apprentices in the past and those individuals have gone on to have very successful careers within the business. The progression pathway is very clear and will provide many opportunities.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

  • Service Desk 1st Line Support Apprentice

    6 days ago

    London, United Kingdom Just IT Recruitment Full time

    Join an international wealth management company! **Key Duties**: **Business** - To ensure the Firm’s I.T. infrastructure functions smoothly both in London and the branch offices - To make recommendations for improvement where appropriate - To be the expert in own area of specialisation - To provide flexible staff cover when required **Technical** - To be...

  • Service Desk Manager

    6 days ago

    London, United Kingdom Just IT Full time

    Are you wanting to expand your abilities and grow with a fantastic company in a diverse industry? Read below for an amazing opportunity... About the Company Our client has been a leading provider of IT Support and Managed Services within London since 2004. They provide a comprehensive range of enterprise level IT solutions to a range of clients from...

  • IT Service Desk Manager

    3 days ago

    London, United Kingdom Just IT Full time

    Are you an experienced IT Support Manager / Team Leader looking for an exciting new role in central London? We have an amazing new opportunity with one of our prestige law firms! About the Company A full-service law firm with a diverse client base, the company prides itself on providing market-leading advice across a broad range of sectors and markets....

  • Service Desk Analyst

    7 days ago

    London, United Kingdom Forman IT Full time

    Our client, a well known organisation based in Central London are actively seeking x2 Service Desk Analysts to join the team on a contract basis. Service Desk cover one week in the office on an eight week rotation - A good knowledge of network, PC's, mobile devices and platform operating systems including: Microsoft Windows OS. - Good working knowledge of...

  • IT Service Desk Team Leader

    2 hours ago

    London, United Kingdom Forman IT Full time

    One day per week in central London office required **What you'll be doing** The IT Service Desk Team Leader will supervise the day-to-day operations of the Service desk in conjunction with the Service Delivery Manager, ensuring customers receive the highest standard of customer service and that SLA's/ KPI's are met in line withagreed working practices. To...

  • Service Desk Team Leader

    3 days ago

    London, United Kingdom Just IT Full time

    Service Desk Team Lead - ____________________ Location: Central London **Salary**: £58,000 - ____________________ Looking to progress your career? About the company With nearly 5,500 staff, including 2,800 lawyers, this client is one of the largest, fully-integrated law firms in the world and is the leading firm in Asia Pacific. Position Overview This is...

  • Service Desk Dispatcher

    7 months ago

    London, United Kingdom Air IT Full time

    **Service Desk Dispatcher** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • IT Service Desk Professional

    2 weeks ago

    London, Greater London, United Kingdom Fruition IT Full time £27,000

    Fruition IT invites applications for the position of IT Service Desk Professional. As part of our dedicated IT service team, you will deliver exceptional support across the organisation.About the RoleDeliver top-tier technical support as a key member of the service desk team.Develop and maintain excellent relationships with stakeholders, users, and...

  • Service Desk Specialist

    7 months ago

    London, United Kingdom Proactive IT Full time

    10277BRM £40k - 45k per year + (6 month FTC) IT Service Desk Specialist (FTC) 5 days onsite in London Join our global client as a Senior Service Desk Specialist, where you’ll play a crucial role in showcasing your technical prowess. If you posses the following technical skills, please apply: **Technical Skills**: Proven experience on a busy Service...

  • Service Desk Team Leader

    6 months ago

    London, United Kingdom Proactive IT Full time

    10368SR £45k - 55k per year + bonus + benefits Service Desk Team Leader We are working in partnership with a new customer of ours. They are a fantastic organisation, steeped in history in the financial services sector. ABOUT THE OPPORTUNITY We are looking for a Service Desk Manager to lead a team of circa 4 individuals providing a blend of Level 1 and...

  • IT Service Desk Apprentice

    6 days ago

    London, United Kingdom Peel Hunt Full time

    **Level 3 Information Communication Technician**: **Company: Peel Hunt LLP** **Full Address: 7th Floor, 100 Liverpool St, London EC2M 2AT** **Weekly Hours Worked: 37.5 hours per week** **Salary: £19,000** **About the company**: Peel Hunt - A leading UK investment bank. We combine expert research and distribution, a range of investment banking services...

  • Service Desk Manager

    1 month ago

    London Area, United Kingdom Fitzrovia IT Limited Full time

    Job Summary: We are seeking a highly motivated and experienced Service Desk Manager to join our team at Fitzrovia IT Limited. The successful candidate will have experience in managing a support desk team, call prioritisation, call queue management and SLA management.About the Company:Fitzrovia IT Limited is a leading MSP based in Central London. We provide a...

  • Service Desk Team Leader

    7 months ago

    London, United Kingdom Air IT Full time

    **Service Desk Team Leader** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...

  • Service Desk Team Leader

    7 months ago

    London, United Kingdom Air IT Full time

    **Service Desk Team Leader** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...

  • Senior Service Desk Analyst

    3 days ago

    London, United Kingdom Just IT Full time

    Senior Service Desk Analyst, required for an MSP in city of London, up to £37k+Benefits! This is an opportunity to join a small and growing company, gain exposure to a wide range of technologies and progress a successful career in IT support and consultancy. The role is based at our London office with regular days at our client sites in Londonand...

  • Service Desk Team Leader

    5 days ago

    London, United Kingdom Just IT Full time

    We are looking for an experienced Service Desk Team Lead to support and manage a team of IT Helpdesk Analysts in directing day to day activities whilst delivering superior customer service aligned to values. You will aim to consistently exceed Incidentand Service Request SLAs, SLOs, KPIs and metrics. Experience in performance management, appraisals and...

  • IT Service Desk Professional

    3 weeks ago

    London, Greater London, United Kingdom Fitzrovia IT Limited Full time £28,000

    Job Description: Customer-facing IT Support TechnicianWe are currently looking for an experienced Customer-facing IT Support Technician to join our expanding team at Fitzrovia IT Limited in London. The successful candidate will take a proactive stance in improving managed services delivered through additional Fitzrovia services and effective problem...

  • Service Desk Lead

    2 weeks ago

    London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

    Job OverviewThis is a leadership role that requires a people-orientated professional with experience in managing technical service desk engineers to deliver an outstanding customer experience. The successful candidate will lead the London-based team and collaborate with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service...

  • Service Desk Director

    1 week ago

    London, Greater London, United Kingdom JAM IT Consultancy Ltd Full time

    About the Role:JAM IT Consultancy Ltd is seeking an experienced Service Desk Director to lead our customer-facing teams and deliver exceptional service standards. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive business growth through customer-centric initiatives.The successful candidate...

  • IT Service Desk Specialist

    19 hours ago

    London, United Kingdom Just IT Full time

    An internationally recognised cultural body is currently recruiting an IT Service Desk Specialist to join their team. Working alongside government bodies to promote the arts sector and a distributor of Lottery funds for film, they serve the public in rolewhich covers the cultural, creative and economic aspects of film industry in the UK. About the Role This...