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Events Duty Manager

4 months ago

London, United Kingdom Enable Full time

We are looking for an experienced and enthusiastic Events professional to lead the delivery and support with our exciting portfolio of upcoming events

 

About Us

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. Core to our work is the development of strong working relationships with councils, charities and other organisations to deliver, health leisure and community services and events that enrich people's lives.

 

Benefits

  • Flexible working hours & a hybrid working environment
  • 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
  • Life Insurance
  • Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
  • Mental Health & Wellbeing Perks (Yoga, activities, massages, monthly talks)
  • Free Gym Membership
  • Free breakfasts/snacks
  • When in the office, we enjoy a well-stocked fridge and food cupboards, and a variety of social and wellbeing activities

 

Reports to: Events Operations Manager 

Based: Battersea Park

Salary: £28,000 to £31,000

Contract: Permanent Full Time 

DBS: Basic 

Hours:  40 hours per week. Non-traditional hours/shifts will be based on event/company needs and allocated on a rota basis The working pattern will regularly involve antisocial hours, evenings and long shifts.

 

General Overview:

 

Reporting to the Events Operations and Rota Manager, the Events Duty Manager will lead with and support the delivery and logistics of all events including weddings, functions, corporate, community and larger scale production days ensuring all events run smoothly.

This role will include early mornings and late nights, as well as weekend work on a rota basis. The Events Duty Manager will also be responsible for ensuring that health and safety procedures are adhered to when on site and will be tasked with managing casual staff and suppliers as they rig and derig their equipment for the day.

The Events Team are a very busy, creative, tight knit group of vibrant professionals who strive to challenge and innovate wherever we can. We are a team of "yes" people who work tirelessly to deliver our events to the highest standard and pride ourselves on going the extra mile.We are a supportive team and have a flexible and collaborative approach to our work.

 

Responsible For:

Events: 

  • Overseeing the set up and break down of the wide variety of events as required by the Events Team
  • Onsite event delivery to include but not limited to customer service,organising suppliers, adhering to health and safety guidelines and guest management.
  • Supporting or deputising the event managers to deliver events including weddings and functions, corporate, community and production events
  • Deputising for the event managers to lead a team of casual staff to ensure customer satisfaction
  • Having comprehensive knowledge of the venues including any restrictions, rules or limitations and can communicate these to clients, guests and suppliers
  • The main on-site contact for early shifts,managing and co-ordinating suppliers, ensuring park rules are adhered to in a safe, secure and timely manner
  • Late nights will involve managing guests to ensure that they leave the venue safely, whilst also co-ordinating and overseeing suppliers who are breaking down equipment
  • Liaising with suppliers including availability checks, circulating briefings and schedules and general information enquiries.
  • Act as first aid and fire marshal (training will be provided)


Building Management:

  • Ensuring the Enable events buildings are presentable and fit for purpose both pre and post events, by managing the day-to-day duties including cleaning, raising any health and safety concerns and reporting any maintenance issues to the Events Operations and Rota Manager.
  • Carrying out regular inventory checks on equipment and reporting any damages.
  • Managing all storage areas,ensuring they are well organized and tidy.

Visitor Service:

  • Ensuring all casual staff are trained, presentable and motivated to provide 5 star customer service and going the extra mile for all of our guests. Providing all staff with the knowledge to be able to confidently market and promote our services and events.
  • To ensure consistent up to date information is displayed throughout the building and that the Enable brand is presented professionally and clearly at all times.
  • Ensuring all customer-related complaints, incidents and accidents are logged and reported to management

 

Skills and Experience:

  • Proven experience of event management
  • Confidence to work independently and lead from the front
  • Passion for creating and delivering unforgettable events
  • Exceptionally high standards of customer service, attention to detail and organisational skills
  • Ability to communicate effectively and professionally with senior management, other staff, clients and members of the public
  • Hands on/ proactive onsite and pride yourself on going the extra mile to create the best event possible
  • Ability to work under pressure and meet deadlines effectively
  • Hold a full manual UK driving license

This is a unique and exciting opportunity to help deliver on large scale events and positively impact that Wandsworth community If you are interested, please APPLY NOW and follow the prompts.