Administration Officer

1 month ago


Newcastle upon Tyne, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time

Job summary

An opportunity has arisen for an administration officer to join our administration team working within Newcastle Treatment and Recovery (NTaR) in Plummer Court, Newcastle.

It is a very exciting time to join the addictions service, following recent investment to implement the recommendations from the Dame Carol Black Independent Review of Drug Services. Working alongside its partners (Humankind and Changing Lives), the service covers all drug and alcohol services and is an ageless service.

Our vision is to improve the well-being of everyone we serve, delivering services that match the best in the world, ensuring we help those most in need in our community to make positive and lasting changes by identifying steps they have to take and then support them to lead a fulfilling life.

Under the supervision of an administration team lead and working alongside administration colleagues, the post holder will provide a proactive administration service to the clinical team.

Main duties of the job

Working as part of the administration team, the post holder will carry out a range of administration tasks including typing of clinical letters, generating prescriptions, minute taking at meetings and general administration duties. The post holder may be required to cover reception on occasions.

The ideal candidate should:

have experience of working with Microsoft Outlook packages have experience of data input and producing reports have organisational and planning skills have minute taking skills have customer care skills have excellent communication skills, both written and verbal a good working knowledge of office procedures

The ideal candidate should be able to demonstrate the ability to deal with exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

You should currently hold the required level of qualifications, as outlined in the essential criteria of the personal specification within the job description. If you do not meet this criteria you may not be shortlisted.

We look forward to hearing from you - please give us a call if you would like more information on the vacancies.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job description

Job responsibilities

Please find attached job description for full details

If you would like more information about the role and the service, or you would like to visit us to discuss the vacancy, please give us a call.

We look forward to receiving your telephone call and application.

Please find attached job description for full details.

Advertising date: 15th August 2024

Closing date : 1st August 2024

We welcome your application.

Person Specification

Qualifications

Essential

General level of education to O-Level/ GCSE or equivalent, including English and Maths Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)

Knowledge and Experience

Essential

Knowledge of NHS Policies and Procedures Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems RiO Good working knowledge of office procedures Previous secretarial/clerical experience Ability to uphold confidentiality at all times Able to prioritise and plan own workload

Skills and Competencies

Essential

Excellent communication and interpersonal skills, both verbal and written Note-taking (minutes) skills Good organisational and planning skills

Role/Team specific requirements

Essential

Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence

Personal Characteristics

Essential

Discrete in handling confidential and sensitive information Experience in dealing with challenging service user/customer group Understanding of the challenges of addiction

Additional Requirements

Essential

Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed
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