![Northern Care Alliance NHS Foundation Trust](https://media.trabajo.org/img/noimg.jpg)
Clinical Administration Operational Support Manager
1 month ago
Job summary
An exciting opportunity has arisen for an enthusiastic, dynamic, forward thinking Operational Support Manager to join the Clinical Administration Senior Management Team to work together to support with the delivery of the National Key Performance Indicators (KPI's) and support the Clinical Administration Operational Lead with the day to day running of the service and implement any required service improvements.
The ideal candidate will be highly organised, efficient and work well under pressure. You will have strong HR and leadership experience and also of managing a large group of staff. You will be expected to manage your own workload whilst managing, monitoring and delegating the activities of the Clinical Administration team to meet the mandated KPI's and Service deadlines across the Northern Care Alliance.
We are seeking candidates who are self-motivated and can liaise effectively with stakeholders in pursuit of efficiency and service improvement by ensuring standardisation and with a passion for driving the Northern Care Alliance agenda forward.
The role is evolving to meet the needs of a transforming and pioneering service, your attention to detail and clear passion for delivering an efficient, high quality service will stand you out from the crowd.
The Clinical Administration Service has staff based on all NCA sites so you will be required to travel between all hospital sites.
Main duties of the job
Responsible for the direct line management of the Clinical Administration Team Managers and overall management of the Clinical Administration Teams circa 200 staff.
Leading by example, motivating and developing staff to drive forward a positive culture for staff wellbeing and patient experience.
Responsible for reviewing, maintaining, and developing new standardised operational processes, policies and procedures and work with the Operational Lead Manager to implement and embed into day-to-day practice.
Responsible for the delivery of internal and externals KPIs and Targets at a local, regional, and national level and have data analytical skills to present data in a professional format.
To deputise where appropriate for the Operational Lead Manager and provide cross cover for peers where necessary.
You must demonstrate excellent communication skills, developing effective relationships both inter-departmentally with all levels of staff, service teams and corporate functions and other external organisations such as CCG/GP's and other providers.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:
Person Specification
Qualifications
Essential
Level 3 Business Admin / BTEC certificate or equivalent demonstrable skills in a range of line management procedures Substantial experience of IT systems and software packages Management qualification or demonstrable experience of managing a team
Desirable
Project qualification
Skills
Essential
Ability to hold difficult conversations and challenge appropriately Ability to work quickly and accurately to tight timeframes and deadlines using own initiative Ability to prioritise own work and that of others effectively Able to work under pressure/adapt to change Excellent communications skills Ability to present relevant information /reports in a concise manner Excellent interpersonal skills and the ability to work effectively as a member of a team and encourage others to do so Able to use IT systems - Microsoft Outlook, Word, Excel, Powerpoint and Teams
Knowledge
Essential
Knowledge of administrative procedures, managerial knowledge and project monitoring
Experience
Essential
Substantial experience in a range of administrative and clerical tasks in a healthcare setting-
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