Clinical Operations Support Manager

3 weeks ago

Oldham, Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

Position Overview

We are pleased to announce a remarkable opportunity for a motivated and innovative Clinical Operations Support Manager to become a vital member of the Clinical Administration Senior Management Team. This role is essential in facilitating the achievement of National Key Performance Indicators (KPIs) and assisting the Clinical Administration Operational Lead in the daily management of the service while implementing necessary enhancements.

The successful candidate will exhibit exceptional organizational skills, efficiency, and the ability to thrive in high-pressure environments. A strong background in human resources and leadership, along with experience in managing a substantial workforce, is essential. You will be responsible for overseeing your own responsibilities while effectively managing, monitoring, and delegating tasks within the Clinical Administration team to ensure compliance with established KPIs and service deadlines.

We are looking for individuals who are self-driven and can engage effectively with stakeholders to promote efficiency and service enhancement through standardization, demonstrating a commitment to advancing the Northern Care Alliance's mission.

This role is dynamic and evolving to meet the demands of a transformative and innovative service. Your meticulous attention to detail and genuine enthusiasm for delivering a high-quality, efficient service will distinguish you from others.

The Clinical Administration Service operates across multiple sites, necessitating travel between various locations.

Key Responsibilities

- Directly manage the Clinical Administration Team Managers and oversee the Clinical Administration Teams, comprising approximately 200 staff members.

- Lead by example, inspiring and developing team members to foster a positive culture focused on staff wellbeing and enhancing patient experiences.

- Review, maintain, and develop new standardized operational processes, policies, and procedures, collaborating with the Operational Lead Manager to integrate these into daily operations.

- Ensure the achievement of internal and external KPIs and targets at local, regional, and national levels, utilizing data analytical skills to present information professionally.

- Act as a deputy for the Operational Lead Manager when necessary and provide cross-coverage for colleagues as required.

- Exhibit excellent communication skills, fostering effective relationships across departments with all staff levels, service teams, corporate functions, and external organizations.

About the Organization

The Northern Care Alliance NHS Foundation Trust (NCA) is dedicated to providing hospital and integrated health and social care services to a diverse population. Our extensive team of 20,000 professionals is committed to improving health outcomes for individuals in the community and hospital settings.

As a prominent NHS trust, we prioritize enhancing the health of our local communities by delivering high-quality care and collaborating closely with local authorities and key partners. We value individuals who embody our core principles of care, appreciation, and inspiration.

In return, we offer a meaningful role with flexibility. The scale of the NCA allows for continuous challenges and opportunities, ensuring your career progresses positively. Joining us grants access to a competitive benefits package, including generous annual leave, flexible working arrangements, and dedicated time for health and wellbeing activities, promoting a balanced work-life experience.

Qualifications and Skills

Essential Qualifications

  • Level 3 Business Administration / BTEC certificate or equivalent demonstrable skills in various line management procedures.
  • Significant experience with IT systems and software applications.
  • Management qualification or proven experience in team management.

Desirable Qualifications

  • Project management qualification.

Essential Skills

  • Ability to engage in challenging conversations and provide constructive feedback.
  • Capacity to work efficiently and accurately under tight deadlines, utilizing initiative.
  • Proficiency in prioritizing personal and team workloads effectively.
  • Adaptability to work under pressure and embrace change.
  • Exceptional communication skills.
  • Competence in presenting relevant information and reports succinctly.
  • Strong interpersonal skills, fostering teamwork and collaboration.
  • Proficiency in IT systems, including Microsoft Outlook, Word, Excel, PowerPoint, and Teams.

Knowledge and Experience

Essential Knowledge

  • Understanding of administrative procedures, managerial principles, and project monitoring.

Essential Experience

  • Extensive experience in various administrative and clerical functions within a healthcare environment.

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