Regional Operations Lead

2 months ago

Oldham, Oldham, United Kingdom Ace Centre Full time

About the Role

Ace Centre is seeking an experienced and highly motivated individual to provide operational leadership for our clinical services in the North. As a key member of our Senior Management Team, you will play a crucial role in ensuring the continual improvement of our services that focus on supporting the evolving needs of people with complex communication difficulties.

Key Responsibilities

  • Provide operational leadership for Ace Centre's clinical services in the North, ensuring the delivery of high-quality services that meet the needs of our clients.
  • Support the Senior Management Team in developing services and enhancing systems at a regional level, promoting the effective collection and use of data to inform operational decisions.
  • Manage the co-ordinated planning and delivery of our services in the North, ensuring that we maintain a workforce that has the capacity, skill, and competency mix to meet service requirements.
  • Support the recruitment, induction, and ongoing training and support of service delivery staff to ensure that we have the right people in place to deliver our services.
  • Act as a point of liaison for sensitive and confidential information relating to staff in the North, providing pastoral care and support as needed.
  • Support the development of peer support groups and clinical supervision in the North, promoting a culture of collaboration and continuous improvement.
  • Manage complaints relating to service delivery in the North, ensuring that they are handled promptly and sensitively.
  • Act as Deputy Safeguarding Lead, ensuring that we maintain a safe and supportive environment for our clients and staff.
  • Support the Senior Management Team in developing working relationships with external partners, promoting the effective delivery of our services and the advancement of our mission.

About Us

Ace Centre is a registered charity that provides Augmentative and Alternative Communication (AAC) and Assistive Technology (AT) services for people with complex needs. We are committed to supporting the evolving needs of our clients and promoting their independence and well-being.

What We Offer

  • A competitive salary and benefits package.
  • Excellent opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • The chance to make a real difference in the lives of our clients.

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