Regional Operations Director

1 week ago

Oldham, Oldham, United Kingdom Ace Centre Full time
About the Role

Ace Centre is a leading provider of Augmentative and Alternative Communication (AAC) and Assistive Technology (AT) services for individuals with complex needs. We are seeking an experienced and highly motivated individual to provide operational leadership for our clinical services in the North and support our Senior Management Team (SMT) to ensure the continual improvement of our portfolio of services.

Main Responsibilities
  • Provide operational leadership for Ace Centre's clinical services in the North and support the SMT to develop services and enhance systems at a regional level.
  • Be responsible for the co-ordinated planning and delivery of our services in the North, and contribute to the recruitment, induction and ongoing training and support of service delivery staff.
  • Support the SMT to develop working relationships with external partners and to manage overall service capacity and demand.
  • Manage complaints relating to service delivery in the North, ensuring complaints are handled promptly and sensitively.
  • Act as Deputy Safeguarding Lead.
  • Support the SMT to understand and manage overall service capacity and demand, promoting the use of relevant data and reports to make informed operational decisions.
  • Inform and contribute to SMT capacity planning for all areas of service delivery to provide a staffing complement that is qualified and able to meet service requirements.
  • Support the SMT to recruit service delivery staff in the North as required and to ensure robust induction processes are in place for those staff.
  • Support the SMT to develop a robust system of continual professional development in order that professional registration with the HCPC is maintained within the legal and national professional requirements for practice in the North.
  • Support the SMT to develop working relationships with external partners.
About Us

Ace Centre is a registered charity that provides AAC and AT services for individuals with complex needs. Our mission is to establish and develop AAC/AT expertise to meet the needs of the community, become the nationally recognised Centre of Excellence in the provision and delivery of AAC/AT services, provide advocacy for all people needing/using AAC/AT, and become the 'go to' place for AAC and AT resources and information.

Person Specification
  • Experience of providing education and training on AAC/AT solutions, principles, and practice.
  • Experience of working with a range of AAC/AT solutions for clients with differing needs.
  • In-depth knowledge of the AAC/AT assessment process and ability to contribute to this as part of a team.
  • A strong understanding of Ace Centre services to support and enable discussions with SMT colleagues to ensure continuous improvement.
  • Ability to manage complex and challenging situations.
  • Strong verbal and written communication skills.
  • Competent IT skills.
  • Ability to manage own workload.
  • Ability to maintain accurate records/documentation.
  • Evidence of on-going personal development CPD.
  • Aware of, and sensitive to, the needs of individuals with disabilities.
  • Committed to maintaining client safety, confidentiality, and privacy.
  • Self-motivated.
  • Enthusiastic team member.
  • Methodical with excellent attention to detail.
  • Willing to work flexibly when required.
  • Professional qualification, degree level or above in Occupational Therapy, Speech & Language Therapy, Education or relevant field of experience.

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