Regional Operations Director

4 weeks ago


Oldham, Oldham, United Kingdom Ace Centre Full time

About the Role

Ace Centre is seeking an experienced and highly motivated individual to provide operational leadership for our clinical services in the North. As Regional Operations Director, you will be responsible for the co-ordinated planning and delivery of our services in the North, and contribute to the recruitment, induction and ongoing training and support of service delivery staff.

Main Responsibilities

  • Provide operational leadership for Ace Centre's clinical services in the North.
  • Support the Senior Management Team (SMT) in developing services and enhancing systems at a regional level.
  • Co-ordinate the scheduling and delivery of services in the North, and develop and implement co-ordinated strategies for caseload/workload management.
  • Facilitate the development of peer support groups and clinical supervision in the North.
  • Act as a point of liaison regarding sensitive and confidential information relating to staff in the North, and provide pastoral care to staff who may be experiencing personal difficulties.
  • Support clinical staff in the North to maintain personal development records that comply with professional standards, and support them to adhere to the GDPR and Caldicott recommendations through policy development and implementation.
  • Manage complaints relating to service delivery in the North, ensuring complaints are handled promptly and sensitively.
  • Act as Deputy Safeguarding Lead.
  • Support the SMT to understand and manage overall service capacity and demand, promoting the use of relevant data and reports to make informed operational decisions.
  • Inform and contribute to SMT capacity planning for all areas of service delivery to provide a staffing complement that is qualified and able to meet service requirements.
  • Support the SMT to recruit service delivery staff in the North as required, and ensure robust induction processes are in place for those staff.
  • Support the SMT in the implementation of a robust system of continual professional development in order that professional registration with the HCPC is maintained within the legal and national professional requirements for practice in the North.
  • Support the SMT to develop working relationships with external partners.

About Ace Centre

Ace Centre is a registered charity that specialises in providing Augmentative and Alternative Communication (AAC) and Assistive Technology (AT) services for people with complex needs. We offer assessment, training, technical and engineering, research and innovation, and information services, and work actively with partners and stakeholders to advance service delivery and development across the UK.

What We Offer

Ace Centre offers excellent CPD opportunities, a competitive salary, and membership of a generous pension scheme with Greater Manchester Pension Fund.



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