Commercial Partnerships Performance Manager

1 month ago


Wythall, United Kingdom Phoenix Group Holdings Full time

Job Type:  Permanent 

Location: Role could be based in either our Telford, Wythall or Edinburgh offices with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. 

Salary and benefits: £55-70,000 plus 16-32% annual bonus potential, private medical cover, 38 days annual leave, 10% non contributory pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more. 

Closing Date: 23.8.2024

We have an incredible opportunity to work within our new Commercial Partnerships Centre of Excellence as a Performance manager – Oversight.

The role 

The role holder is responsible for ensuring that procurement processes across the organisation are compliant, aligned with best practices and meet regulatory requirements. This role involves evaluating procurement performance and spend metrics, identifying areas for improvement, developing strategies to enhance procurement effectiveness, and ensuring adherence to relevant regulations and policies. The role holder will be involved in monitoring supplier performance, managing contractual metrics and implementing governance frameworks to mitigate risks and optimise procurement outcomes.

Performance Management:  Manages key performance indicators (KPIs) and metrics across Commercial Partnerships to measure and monitor the efficiency, effectiveness, and quality of procurement activities.

Analysis and Opportunity Identification : Analysing performance and contract data to identify trends, issues, and opportunities for improvement and creating impactful dashboards and reports. 

Governance and Compliance : supporting the enforcement of procurement policies, procedures, and standards to ensure all purchasing activities are compliant with legal regulations and organizational policies. This includes managing risks associated with procurement activities and suppliers. 

Pipeline Reporting:  Tracks all pipeline activities to ensure the function is delivering against its committed KPIs and highlighting issues from a capacity and capability perspective.

Process Improvement : Continuously review and optimise procurement processes and systems to enhance operational efficiency, reduce costs, and improve supplier performance. This may involve implementing new procurement technologies or methodologies. 

Sourcing support: May lead or support complex sourcing exercises. 

Supplier Relationship Management : Support the development of frameworks for managing relationships with key suppliers, including performance management, risk assessment, and collaboration on innovation and sustainability initiatives. 

Stakeholder Engagement : Create and maintain a map of all key stakeholders – internal and external and create a stakeholder engagement plan that keeps key stakeholders involved and informed. Collaborate across Commercial Partnerships to support effective engagement that enhances the brand of the function. 

Training and Development : Build and deliver training initiatives to ensure procurement colleagues understand and adhere to governance policies and procedures and, more generally, develop skills and expertise. This will involve engaging with SMEs across the organisation. 

Continuous Improvement:  Foster a culture of continuous improvement and ethical procurement practices. 

Reporting : Support the creation of regular reports to senior management on procurement performance, governance issues, and strategic initiatives, offering insights and recommendations for decision-making. 

Tooling:  Lead or support the deployment of tooling ensuring the function adopts their use to the fullest.

What are we looking for?

Results driven. 

Leadership and collaboration skills. 

Strategic thinking and excellent communication abilities are crucial for success. 

Deep understanding of procurement best practices, legal and regulatory requirements, and risk management. 

Current working knowledge of contracting models, commercial terms and conditions and the confidence to negotiate them. 

Working knowledge of financial services regulation. 

Experience of working with procurement tools and systems.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet. 

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. 

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. 



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