Client Relations Manager

1 month ago


Wythall, United Kingdom Phoenix Group Holdings Full time

Job Type: Permanent

Location: This role offers flexibility to work from various locations, including remote options.

Flexible working: We embrace diverse working arrangements, including part-time and job-share opportunities. We are committed to discussing your preferences alongside our business needs during the recruitment process.

Salary and benefits: Competitive salary range of £55-70,000, complemented by an annual bonus potential of 16-32%, private medical insurance, 38 days of annual leave, a 10% non-contributory pension scheme, life assurance at 12 times the salary, career break options, income protection, three volunteering days, and additional perks.

Role Overview:

We are excited to present a pivotal opportunity for a Strategic Partnerships Manager who will oversee the Client-Facing, Financial Services, and Marketing sectors.

Key Responsibilities:

The successful candidate will be instrumental in managing the comprehensive sourcing and supplier oversight of client-facing, financial services, and marketing offerings. This includes:

  • Category Strategy Development: Formulate and execute strategic procurement initiatives that align with category objectives and organizational goals.
  • Supplier Management: Identify, evaluate, and manage relationships with key suppliers to ensure the delivery of high-quality services and products at competitive rates.
  • Sourcing and Negotiation: Spearhead significant sourcing projects, negotiate contracts, and oversee supplier performance to achieve cost efficiencies and mitigate risks.
  • Cost Optimization: Implement strategies for cost savings, including demand management and process efficiencies.
  • Risk Management: Proactively identify and address risks associated with sourcing activities, ensuring compliance with regulatory standards and business continuity.
  • Cross-Functional Collaboration: Work closely with internal teams such as Finance, Legal, and Risk to understand their needs and provide strategic support.
  • Continuous Improvement: Drive initiatives that enhance procurement and third-party management practices.
  • Performance Measurement: Establish and monitor key performance indicators (KPIs) to track team performance and identify improvement areas.

Candidate Profile:

We are looking for individuals with:

  • Strong negotiation skills and the ability to effectively communicate with various stakeholders.
  • Excellent analytical capabilities and a data-driven approach to decision-making.
  • In-depth knowledge of the financial services and marketing landscape.
  • Current understanding of contracting models and financial services regulations.
  • Experience with procurement tools and systems.
  • The ability to work autonomously, prioritize tasks, and manage multiple projects in a dynamic environment.

About Us:

At Phoenix Group Holdings, we strive to create an inclusive workplace where every colleague feels valued. As the UK's largest long-term savings and retirement organization, we offer a diverse range of products through our well-known brands. We are committed to addressing critical issues, including our goal of achieving net-zero emissions by 2050.

Our Commitment:

We welcome applicants from all backgrounds and are dedicated to ensuring that everyone feels accepted. If you believe your experience aligns with our needs, we encourage you to reach out. We are also prepared to make any necessary adjustments to the recruitment process to support your success.



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