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Strategy Assurance Lead
2 months ago
Strategy Assurance Lead
Location: Chatham/Bradford/Petersfield
Salary:
Closing Date: Friday 02 August 2024
Strategy Assurance Lead
Location: London, Bradford, Chatham or Petersfield
We are happy for you to be based in Bradford, Chatham or Petersfield but please note that occasional travel will be required to our other offices
Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices
Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’, LinkedIn Learning for all
Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.
You and Your Team:
Reporting to the Customer Remediation & Outcome Control Manager the Strategy Assurance Lead will support the business in ensuring customers operations strategies and strategic change projects provide customers with good outcomes.
They are a key support function within their team and have direct line managements accountability, including day-to-day team management, delegation of tasks, and colleague coaching & training. The role requires an individual who is an exceptional problem-solver, tactical thinker, organised, and highly skilled communicator.
In your day-to-day role, as a Strategy Assurance Lead you will:
Thoroughly understand the Customer Operations strategy assurance & processes and propose, develop, and deploy reporting and controls to create measurable improvements to customer outcomes & business performance. Promote improvements to customer outcomes & experience, making it a core focus of the team's work Direct Line Management for a team of analysts and specialists, including day-to-day management, delegation of tasks and project management, and deputise as the team point of contact in the absence of the Customer Remediation & Outcome Control Manager for stakeholder engagements and expectations according to team objectives, project scope, and priorities Blend analytical, execution, and tactical requirements and adapt quickly as needed Take accountability for workstreams and deliverables, ensuring best practice solutions are implemented and peer reviews are conducted Articulate and develop system solutions to address varied customer scenarios and propose solutions to meet business requirements or specifications Collate and present results to the business, providing insights from the data Document all reviewing findings, solutions, and processes with appropriate controls, governance, and risk management Utilise Management Information and Key Performance Indicators to gather observations and derive insights Contribute actively to scoping and refining solutions in a team context, considering customer needs and long-term digitisation opportunities Challenge the status quo to ensure strategies, processes, controls, monitoring, and measures of success are optimal and aligned to customer and commercial requirements Influence stakeholders through presentations, analytics, and business reports Identify, problem-solve, and address areas of risk or inefficiency Implement test and control environments to ensure strategies & processes are robust and optimised for customer engagements, paying due attention to Treating Customers Fairly (TCF) and Consumer Duty principles. Develop optimal control reporting and monitoring to ensure strategies work as designed and deliver good customer outcomes, agreeing actions with the process owner where findings are identified Implement best practice coding solutions that adhere to stakeholder problem statements Constructive team player and contributor who is confident to challenge when needed, while remaining visible, honest, and open to constructive feedback Actively raise risks through appropriate channels and seek solutionsWhat will make you stand out?
Knowledge of Credit Card, Loans and Vehicle Finance products, processes and systems Experienced user of Azure Dev Ops Strong experience of change programmes Strong SQL experience People Management experience Experience of working with complex systems of record, preferable credit card/FS platformThe interview process:
Up to 30minute telephone call with a member of the Talent Acquisition team Up to 60 mins with the hiring team – Technical / Competency based Final interview with Kirsty VarneyOur average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.
Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.
Why work for us?
We’re Vanquis Banking Group plc, an FTSE All Share company and a leading specialist bank, established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is simple: to deliver caring banking so our customers can make the most of life’s opportunities.
At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.
We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes.
We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.
Equal Opportunity Statement
Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, it's our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life.
