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CRM Executive

4 months ago

Leeds, United Kingdom SharkNinja Full time

Our purpose is to positively impact people’s lives every day in every home around the world We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

CRM Executive

Leeds (LS15) / Hybrid - typically 3 days per week in the office

Here at SharkNinja, we take pride in delivering 5-star products; we refuse to settle for anything less Our customer experience shouldn’t be any different.

Due to our rapid expansion into new emerging markets, we are on the lookout for our next CRM superstar.

In this role, you will work to support the team to create best-in-class, innovative CRM marketing campaigns. The CRM Executive will own and produce compelling and engaging communications (email and mobile), you’ll optimise the entire customer lifecycle, prospecting, nurturing and re-engaging customers.

You’ll be self-motivated with a “can do” attitude that is rarely satisfied and is always on the lookout for the next opportunity to improve the channel.

Here are some of the EXCITING things you'll do: 

Supporting the Senior CRM Manager in a Centre of Excellence team, you will be responsible for building and scheduling CRM campaigns that drive user engagement, conversions and repeat purchases.Build effective, automated life-cycle campaigns across markets, including retargeting, cross-selling and reactivation initiatives.Deliver highly personalised and innovative communications that reach our target audiences with the right message at the right time.Proactivity explore data acquisition opportunities to support market growth and penetration.Work with designers/ content writers to build, manage and execute campaigns end-to-end, ensuring all communications have engaging, dynamic and effective content, and that the customer experience is frictionlessAbility to segment audiences to ensure right messages delivered at right time to maximise success.Analyse audience insights and seek out opportunities to improve CRM activities and email list growthReport on CRM KPIs and success metrics to provide data driven insights and recommendations to senior stakeholdersThoroughly proofing, testing and amending creatives where necessary

Some of the skills and experience you'll bring: 

1+ years' experience in a CRM or a digital marketing role with an emphasis on engagement and optimisationNaturally organised and be able to manage several different projects at once Task orientated, comfortable working to tight deadlines and able to prioritise Fastidious about detail, with a good instinct for creative design An understanding of HTML and liquid language to personalise communication.A strong communicator and a great collaborator, able to build effective cross-functional relationships Interested in digital, loyalty and CRM and aware of emerging trends Highly numerate, comfortable working with data and interpreting it to draw conclusions and unlock insights to optimise performance Naturally calm under pressure A positive, team player - empathetic and able to build relationships with a wide variety of stakeholders Experience in building emails using tools like Listrak ESP is preferred but not essential

Personal qualities we're looking for: 

Vocal within the team, ability to influence and accelerate progressThinks ‘quickly on their feet’Able to tell a compelling story, speaks with passion, enthusiasm, and vitalityEnvisions and articulates possibilities and a looks for opportunities to make things betterImmediately raises the bar and looks ahead for the next opportunityContinuously seeks information and inputAnticipates and diagnoses challengesTackles conflict head on

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At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET Lead us to be “RARELY SATISFIED” Make things better each day; “PROGRESS OVER PERFECTION”Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”Deliver something great; “WINNING IS A TEAM SPORT”Be clear and honest, “COMMUNICATING FOR IMPACT”  Explore SharkNinja: SharkNinja's Candidate Privacy Notice can be found here:

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at