CRM Executive

7 months ago

Leeds, United Kingdom SharkNinja Full time

Our purpose is to positively impact people's lives every day in every home around the world We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

**CRM Executive**

**Leeds (LS15) / Hybrid - typically 3 days per week in the office**

Here at SharkNinja, we take pride in delivering 5-star products; we refuse to settle for anything less Our customer experience shouldn't be any different.

Due to our rapid expansion into new emerging markets, we are on the lookout for our next CRM superstar.

You'll be self-motivated with a "can do" attitude that is rarely satisfied and is always on the lookout for the next opportunity to improve the channel.

**Here are some of the EXCITING things you'll do**:

- Supporting the Senior CRM Manager in a Centre of Excellence team, you will be responsible for building and scheduling CRM campaigns that drive user engagement, conversions and repeat purchases.
- Build effective, automated life-cycle campaigns across markets, including retargeting, cross-selling and reactivation initiatives.
- Deliver highly personalised and innovative communications that reach our target audiences with the right message at the right time.
- Proactivity explore data acquisition opportunities to support market growth and penetration.
- Work with designers/ content writers to build, manage and execute campaigns end-to-end, ensuring all communications have engaging, dynamic and effective content, and that the customer experience is frictionless
- Ability to segment audiences to ensure right messages delivered at right time to maximise success.
- Report on CRM KPIs and success metrics to provide data driven insights and recommendations to senior stakeholders
- Thoroughly proofing, testing and amending creatives where necessary

**Some of the skills and experience you'll bring**:

- 1+ years' experience in a CRM or a digital marketing role with an emphasis on engagement and optimisation
- Naturally organised and be able to manage several different projects at once
- Task orientated, comfortable working to tight deadlines and able to prioritise
- Fastidious about detail, with a good instinct for creative design
- An understanding of HTML and liquid language to personalise communication.
- A strong communicator and a great collaborator, able to build effective cross-functional relationships
- Interested in digital, loyalty and CRM and aware of emerging trends
- Highly numerate, comfortable working with data and interpreting it to draw conclusions and unlock insights to optimise performance
- Naturally calm under pressure
- A positive, team player - empathetic and able to build relationships with a wide variety of stakeholders

**Personal qualities we're looking for**:

- Vocal within the team, ability to influence and accelerate progress
- Thinks 'quickly on their feet'
- Able to tell a compelling story, speaks with passion, enthusiasm, and vitality
- Envisions and articulates possibilities and a looks for opportunities to make things better
- Immediately raises the bar and looks ahead for the next opportunity
- Continuously seeks information and input
- Anticipates and diagnoses challenges
- Tackles conflict head on

LI-HYBRID
- At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
- YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET_
- _Lead us to be "RARELY SATISFIED"_
- _Make things better each day; "PROGRESS OVER PERFECTION"_
- _Use your knowledge of our consumer, understand that "DETAILS MAKE THE DIFFERENCE"_
- _Deliver something great; "WINNING IS A TEAM SPORT"_
- _Be clear and honest, "COMMUNICATING FOR IMPACT"_

Explore SharkNinja on our social channels:
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