Information and Administration Officer
1 month ago
About the Role
Sutton Family Information Service Information and Administration Officers are the gateway for families and professionals who contact the service via phone, email or online to find information and advice about local services. It is about caring for each individual and family, being responsive, proactive and aware of what services are available across the borough.
In this role, you are crucial to the running of the Family Information Service. You will be keeping information updated from childcare providers to debt advice and community support groups. Sutton Family Information Service is a busy service and is often the first point of contact for a family looking for support or information. You do not need to have all the answers, but you need to know where to find them.
About UsSutton Family Information Service is part of the Early Intervention Service in the borough. It is an exciting time to join our team as we move towards Family hubs and joining services up to best support families at the earliest possible stage. We work closely with Health services, voluntary sector, childcare providers. Our work is part of the boroughs Helping Early Strategy to provide the right support at the right time, to help children achieve the following outcomes
have better health and well-being access help and support at the earliest opportunity feel ready for school, work and life have more stability at home thriveWe have a core set of values that inform the way we work with families and each other.
Kindness, Respect, Trust, Non-Judgement, Reliability
About YouWe are looking for a motivated and highly organised person to be part of our team whose role will be central to the day to day running of the Sutton Family Information Service, which is delivered with the customer in mind with empathy and consideration for the diverse needs of service users. You will be an excellent communicator with significant customer service skills in order to provide a warm, welcoming and efficient virtual front of house.
Excellent organisational skills, the ability to prioritise your own workload and multi-task are key components of this role. You will be required to use multiple databases and IT systems to record daily enquiries and assist with monitoring and performance and therefore experience of different systems would be beneficial.
Our Offer To YouAs an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week.
Employees have access to a wide range of benefits, some of which include:
Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) Flexi-time (Please note, this applies to roles at grades 1-9 only) Three volunteering days per year in Sutton Comprehensive learning and development programme Local and national discounts for shopping, eating out and leisure activities Interest free season ticket loans Local Government Pension Scheme Car parking scheme Bicycle loan facilities and cycle to work scheme Zip car scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membershipWe have other current jobs related to this field that you can find below
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