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Information and Administration Officer
4 months ago
**Information and Administration Officer**:
**Employer**
- Sutton Council
**Location(s)**
- Carshalton
**Contract Type**
- Permanent
**Working Hours**
- Full Time
**Grade**
- 4
**Hours Per Week**
- 36
**Salary Range**
- £29,139 - £30,963 (£31,440 unconsolidated maximum)
**Salary Basis**
- Per annum
**Leave Entitlement**
- 26 days
**Application Deadline**
07/06/2024, 23:55
**Anticipated Interview Date(s)**
- TBC
**About the Borough**
In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.
Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.
All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.
Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport. There are 10 train stations which serve key neighbourhoods within the borough providing direct connections to London Victoria, London Bridge, London Blackfriars and St Pancras International. Sutton also has direct rail connections with Epsom, Dorking, Guildford and Horsham, as well as Wimbledon for an interchange with the London Underground and West Croydon for the London Overground. There’s also an extensive road network which provides close and easy access to the M25 and M23.
**About the Role**
In this role, you are crucial to the running of the Family Information Service. You will be keeping information updated from childcare providers to debt advice and community support groups. Sutton Family Information Service is a busy service and is often the first point of contact for a family looking for support or information. You do not need to have all the answers, but you need to know where to find them.
**About Us**
Sutton Family Information Service is part of the Early Intervention Service in the borough. It is an exciting time to join our team as we move towards Family hubs and joining services up to best support families at the earliest possible stage. We work closely with Health services, voluntary sector, childcare providers. Our work is part of the boroughs Helping Early Strategy to provide the right support at the right time, to help children achieve the following outcomes
- have better health and well-being
- access help and support at the earliest opportunity
- feel ready for school, work and life have more stability at home
- thrive
We have a core set of values that inform the way we work with families and each other.
Kindness, Respect, Trust, Non-Judgement, Reliability
**About You**
We are looking for a motivated and highly organised person to be part of our team whose role will be central to the day to day running of the Sutton Family Information Service, which is delivered with the customer in mind with empathy and consideration for the diverse needs of service users. You will be an excellent communicator with significant customer service skills in order to provide a warm, welcoming and efficient virtual front of house.
Excellent organisational skills, the ability to prioritise your own workload and multi-task are key components of this role. You will be required to use multiple databases and IT systems to record daily enquiries and assist with monitoring and performance and therefore experience of different systems would be beneficial.
**Our Offer To You**
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of
