Administrative Support Specialist

2 weeks ago


Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Patient Services Administrator. As a key member of our Administration Centre, you will play a vital role in providing an efficient and cost-effective administrative service to our community services.

Main Responsibilities

  • Provide a patient-focused service by responding to queries from patients, referrers, and staff in a timely and professional manner.
  • Administer patient appointments for community clinics, utilizing telephonic equipment and software to support the Administration Centre.
  • Take receipt of patient referrals and input relevant information into the electronic patient record.
  • Allocate patient referrals appropriately within services.
  • Manage appointment bookings on the electronic patient record system.
  • Provide accurate written confirmation of appointments to patients.
  • Create and maintain databases/spreadsheets, ensuring accurate recording of information.

About Us

Epsom and St Helier University Hospitals NHS Trust is a leading healthcare provider in the region, committed to delivering high-quality patient care. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, contributing to the delivery of excellent patient services.

Person Specification

  • High level of customer service
  • Accuracy and attention to detail
  • Able to work as part of a team
  • Good knowledge of Microsoft packages


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