Complaints and Patient Support Officer
4 weeks ago
We are seeking a highly organized and customer-focused individual to join our Patient Advice and Liaison Service (PALS) team at St George's University Hospitals NHS Foundation Trust. As a Complaints and Patient Support Officer, you will play a vital role in providing administrative support to our managers and department, ensuring that patients, carers, and families receive excellent service.
Key Responsibilities- Provide administrative support to the PALS team, including scanning, photocopying, and distributing correspondence, as well as using relevant software packages.
- Draft and prepare memoranda, letters, documents, agendas, and take minutes of departmental meetings.
- Manage calls received, ensuring they are passed to the relevant person to deal with, or take action or a message as appropriate.
- Ensure that information is sent to enquirers and staff where appropriate, and that databases are current and updated accurately.
- Use the Trust's risk and incident management system, Datix, to support the team.
- Raise purchase orders, requisitions, and reconcile invoices as necessary.
- Liaise with staff at all levels of the organization as appropriate.
- Acknowledge letters of thanks and forward donations to the Charity.
- Undertake all necessary training.
- GCSE A-C (minimum English) or NVQ Level 3.
- Experience of administration in an office environment.
- Experience of software packages and digital platforms.
- Experience of working as part of a team.
- Able to work under pressure.
- High level of awareness of confidentiality.
- Able to deal with conflicting demands.
- Able to demonstrate knowledge to level 3 NVQ.
- Can demonstrate good communication skills (verbal and written).
- Able to work on own initiative.
St George's University Hospitals NHS Foundation Trust is a leading provider of healthcare services in the UK. Our Patient Advice and Liaison Service (PALS) team is dedicated to providing excellent service to patients, carers, and families. We are committed to delivering high-quality care and improving patient experience.
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