Ophthalmology Clerical Officer

4 days ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 3**:
**Main area**
- Ophthalmology
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 343-NN-6178850-A&C-Z**Site**
- St Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £27,129 - £28,649 per annum inc HCAS (outer)
- **Salary period**
- Yearly
- **Closing**
- 21/04/2024 23:59
- **Interview date**
- 30/04/2024- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
The busy Ophthalmology department at Epsom and St Helier Trust has an exciting opportunity for a full-time administrator/ receptionist. This role is cross-site covering our busy ophthalmology reception desks at both hospitals and working in the administration pod at St Helier Hospital.

This role provides high-quality patient care through dedicated administrative and clerical support and strong teamwork. The post holder will support administrative functions relating to our patients’ care pathways including answering telephones, booking new and follow up appointments, monitoring the outpatient waiting list and working on the reception desks as required. This is an exciting role working with a large team of healthcare professionals and is an excellent first step for someone interested in pursuing a career in the NHS.

**Interview will be held on 30 April 2024.**

**Main duties of the job**:
If you are an experienced IT literate administrator or receptionist with excellent customer service skills seeking a fresh challenge in a fast-paced, friendly service, this could be your role.

Duties are varied and include checking in emergency and elective patients; booking and rescheduling appointments and minor surgeries; arranging diagnostic tests; answering telephones; monitoring waiting lists, and other administrative functions. The office core hours are between 8 am - 6 pm Monday to Friday.

**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

**Detailed job description and main responsibilities**:
**Person specification**:
**Essential criteria**:

- High standard of spelling, grammar and punctuation

**Qualifications**:
**Essential criteria**:

- Minimum of grade C Maths and English GCSE / equivalent

**Desirable criteria**:

- Evidence of self progression and training

**Knowledge and experience**:
**Essential criteria**:

- Demonstrates understanding of role
- Previous experience in relevant administrative role
- Demonstrates customer service skills

**Desirable criteria**:

- IPM or other PAS experience/ IT based role
- Knowledge of NHS RTT timelines
- Relevant NHS experience

**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement. Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

**FURTHER INFORMATION

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