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Renal Patient Pathway Coordinator
4 months ago
**Band 4**:
**Main area**
- Renal Services
- **Grade**
- Band 4
- **Contract**
- Fixed term: 8 months (End date: 30 March 2024)
- **Hours**
- Part time - 30 hours per week
- **Job ref**
- 343-NN-6221042-A&C-Z**Site**
- St Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £29,460 - £31,909 Pro-rata pa inc HCAS (Outer London)
- **Salary period**
- Yearly
- **Closing**
- 16/06/2024 23:59At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
**Job overview**:
**Renal PPC - Band 4**
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.
Based in a speciality POD office, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The postholder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
**Interview Date: TBC**
**Main duties of the job**:
To work as part of an administrative & clinical team ensuring that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trust’s Patients Access, Booking and Choice Policy. Ensure that patients are informed with reasonable notice and that all relevant paperwork is completed for a given appointment.
To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.
To provide administrative support to consultant/clinical teams including the management of clinicians’ diaries/timetables. Ensure consultants’ timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.
To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS/EPR system(s). Check patient identity details including all demographic information during patient encounters. Amend PAS letters and patient leaflets
**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and North East Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
**Detailed job description and main responsibilities**:
**Person specification**:
**Experience**:
**Essential criteria**:
- Experience of patient administration work in a healthcare setting
- Experience of using a full range of IT
**Desirable criteria**:
- Experience working in a similar role in a hospital/health care setting.
**Qualifications**:
**Essential criteria**:
- Good general education with GCSE or equivalent in English at grade C or above
**Desirable criteria**:
- ECDL. / NVQ level 3 in Business Administration or Customer Care of equivalent
**DBS**: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensu
