Patient Pathway Coordinator

4 weeks ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

Job summary

The role supports the Gastroenterology team to implement a new pathway for suitable patients to have a procedure, which is alternative to a traditional endoscopy. The role holder will be key in improving patient experience by providing support, information and reassurance to patients throughout their diagnostic pathways.

Main duties of the job

Patient Pathway Coordinator - Gastroenterology

We are looking for a person with excellent administrative and communication skills and a flexible approach to work. You should be a strong team player with the ability to work in a calm and methodical way whilst being able to multi-task in a busy environment.

You should be keen to develop new skills with a view to delivering excellent patient care. You will need to be able to prioritise a demanding workload, whilst retaining a positive outlook and a willingness to support your colleagues.

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Job description

Job responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person Specification

Qualifications

Essential

Good general education with GCSE or equivalent in English at grade C or above

Desirable

ECDL NVQ level 3 in Business Administration or Customer Care of equivalent

Experience

Essential

Experience of using a full range of IT/Patient administration systems Experience of patient administration work in an NHS setting

Desirable

Previous gastroenterology admin experience

Skills

Essential

Experience dealing with customer complaints and customer care The ability to prioritise tasks effectively without direct supervision

Knowledge

Essential

Computer literate, with experience of using a keyboard Knowledge of NHS service provision including the pathway of care and RTT Knowledge of healthcare administrative systems and processes Understanding of medical terminology Knowledge of databases, spreadsheets PAS, Excel or similar applications Knowledge of confidentiality and data protection principles

Personal Attributes

Essential

Demonstrates excellent interpersonal, verbal and written communication skills Evidence of ability to prioritise workload and work without direct supervision Proactive, takes own initiative, ownership and accountability Team player with collegial working style and willingness to share responsibility Flexible, responsive approach to work Committed to a "Patient/Client First" philosophy Able to deal very sensitively and nonconfrontationally with colleagues, patients and relatives Confident to work assertively with multi-disciplinary team

Other relevant requirements

Essential

Willingness to work flexible hours to meet the needs of the service

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