Patient Pathway Assistant

3 weeks ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 3**:
**Main area**
- General Surgery
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- Patient Pathway Assistant**Site**
- St Helier NHS Hospital
- **Town**
- Carshalton
- **Salary**
- £27,129 - £28,649 Pro-rata pa inc of HCAS (Outer)
- **Salary period**
- Yearly
- **Closing**
- 11/07/2023 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
**Patient Pathway Assistant Band 3**:
An exciting opportunity to work within the General Surgery Team.

The role will be to support all administration aspects of the patient pathway in line with 18 weeks referral to treatment guidelines and cancer pathways. Therefore, 18 weeks and cancer knowledge would be highly beneficial.

This post is based in our friendly admin office at Epsom Hospital.

**Interview Date: TBC**:
**Main duties of the job**:
The postholder will assist the provision of the highest quality patient care
through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.

Based on a speciality clinical team, the post holder will support all
administrative and clerical issues relating to patients' pathway of care,
tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient-focused service that helps clinical
staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care by assisting the Patient Pathway Coordinators.

**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education with GCSE or equivalent in English at grade C or above.

**Desirable criteria**:

- NVQ level 3 in Business Administration or Customer Care or equivalent

**Experience**:
**Essential criteria**:

- Experience of customer care.

**Desirable criteria**:

- Knowledge of patient administration work in a healthcare setting
- Knowledge of a full range of IT/Patient administration systems.

**Knowledge and Skills**:
**Essential criteria**:

- The ability to prioritise tasks effectively with some direction.

**Desirable criteria**:

- Experience of working on ERS (E-referral service)
- Knowledge of confidentiality and data protection principles

**Personal Attributes**:
**Essential criteria**:

- Demonstrates interpersonal, verbal and written communication skills.
- Evidence of ability to prioritise workload with some direction.
- Able to identify when to seek advice and escalate complaints/problems.
- Flexible, responsive approach to work.
- Committed to a “Patient/Client First” philosophy.
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives.

**Flexible working**:
**Essential criteria**:

- Willingness to work flexible hours to meet the needs of the service.

**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals

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