Patient Pathway Co-ordinator

2 weeks ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 4**:
**Main area**
- Womens & Childrens
- **Grade**
- Band 4
- **Contract**
- Permanent
- **Hours**
- Part time - 17 hours per week (Monday, Wednesday & Friday)
- **Job ref**
- 343-NN-5926290-A&C-Z**Site**
- St Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £29,460 - £31,909 Pro Rata per annum incl HCAS (outer)
- **Salary period**
- Yearly
- **Closing**
- 07/02/2024 23:59"**At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values"**
- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
The Colposcopy Department within our Women's Health Service is seeking a highly motivated individual to fill the Patient Pathway Coordinator role at St Helier Hospital.

**Main duties of the job**:
The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a speciality clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The post holder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education with GCSE or equivalent in English at grade C or above

**Desirable criteria**:

- ECDL or NVQ level 3 in Business Administration or Customer Care of equivalent.

**Experience**:
**Essential criteria**:

- Experience of using a full range of IT/Patient administration systems
- Experience of patient administration work in a healthcare setting
- Experience of maintaining accurate records and databases and maintain safe filing system.

**Desirable criteria**:

- A minimum of one year’s experience working in a similar role in a hospital/health care setting.
- Experience of completing national returns and/or database returns

**Skills**:
**Essential criteria**:

- Computer literate, with experience of using a keyboard.
- Knowledge of NHS service provision including the pathway of care
- Knowledge of healthcare administrative systems and processes
- Knowledge of confidentiality and data protection principles

**Desirable criteria**:

- Understanding of medical terminology

**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey

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