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Patient Pathway Assistant
3 months ago
Job summary
The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.
Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
The post holder will ensure high levels of patient care by assisting the Patient Pathway Coordinators and by being an accessible, customer focused and knowledgeable point of contact.
Main duties of the job
Internal & External Applicants Permanent full-time - PPA band 3
The Gastroenterology team is seeking an enthusiastic and motivated person to fulfil a Patient Pathway Assistant (PPA) role. This is an exciting opportunity to gain a full understanding of the patient's pathway from referral into the Trust and the patient's journey from treatment to discharge.
The PPA will work within an existing admin PPA will undertake a full wide range of administrative and patient focused tasks. The post holder will work closely with specialist nurses, consultants, patients, junior doctors, managers and also with carers and relatives. The PPA will primarily be responsible for managing digitally dictated letters on DICT- IT system and iCM/iPM.
About us
Epsom and St Helier University Hospitals NHS Trust offers an extensive range of services, including cancer, pathology, surgery, and gynaecology to over 490,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital. St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A&E) and Maternity services (Obstetrics).The Trust also plays an active role in the local healthcare economy. Surrey Downs Health and Care brings together our staff, CSH and the GP groups in Surrey Downs, and Surrey County Council in a partnership to improve care for local people. Also health and care teams from organisations (the London Borough of Sutton, Epsom and St Helier University Hospitals NHS Trust, Sutton GP services, The Royal Marsden NHS Foundation Trust and South West London & St George's Mental Health Trust) across Sutton that provide care to Sutton's older population are coming together to work as one team. The team will ensure people have the right support in place for them to maintain their independence and live healthily and safely at home for as long as possible.
Job descriptionJob responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.
Person SpecificationQualifications
Essential
Good general education with GCSE or equivalent in English at grade C or aboveDesirable
ECDLExperience
Essential
Experience of administration work Computer literate, with experience of data inputting Experience of customer careDesirable
Experience of patient administration work in a healthcare setting Experience dealing with customer complaintsSkills
Essential
The ability to prioritise tasks effectively Able to deal very sensitively and non-confrontationally with colleagues, patients and relativesKnowledge
Essential
Knowledge of NHS service provision including the pathway of care Knowledge of confidentiality and data protection principles Knowledge of health and safety and equality and diversityDesirable
Knowledge of databases, spreadsheets PAS, Excel or similar applications Understanding of medical terminology Knowledge of healthcare administrative systems, eg IPMPersonal Attributes
Essential
Demonstrates strong interpersonal, verbal and written communication skillsPersonal Attributes
Essential
Demonstrates strong interpersonal, verbal and written communication skills