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Patient Pathway Coordinator

5 months ago


Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

A vacancy has arisen for a Patient Pathway Co-ordinator within the department of Diabetes & Endocrinology at Epsom & St. Helier University Hospitals NHS Trust. This position is based at St Helier Hospital but cross-site working may be required.

This is a challenging role responsible for supporting the achievement of the 18 week referral to treatment target. The role will involve supporting all administrative and clerical issues relating to the patients’ pathway of care tracking and supporting them from referral to treatment/discharge.

We are looking for a person with excellent administrative skills, an enthusiastic team player with a flexible approach to working and excellent communication skills. You should be persuasive, credible with the ability to work in a calm, logical and methodical way whilst being able to multi-task in a busy environment.

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.