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Patient Pathway Assistant
4 months ago
**Band 3**:
**Main area**
- Women's Health
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Part time - 22.5 hours per week (To be agreed with successful applicant)
- **Job ref**
- 343-NN-5924707-A&C-Z**Site**
- St Helier Hospital
- **Town**
- Carshalton
- **Salary**
- £27,129 - £28,649 Pro-rata pa inc HCAS (Outer)
- **Salary period**
- Yearly
- **Closing**
- 26/02/2024 23:59- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values
**Job overview**:
The antenatal department is seeking a highly motivated individual to fill the Patient Pathway Assistant role at St Helier Hospital. This is an opportunity to fully understand the maternity pathway from referral into the Trust through their journey.
**Main duties of the job**:
The postholder will assist in providing the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.
Based in a speciality clinical team, the post holder will support all administrative and clerical issues relating to patients' care pathway, tracking and supporting them throughout their journey.
The postholder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.
To answer telephones by departmental standards, ensure that all telephones are responded to and that all inquiries are dealt with efficiently and courteously, record any messages clearly and accurately, and deliver them promptly.
The post holder will ensure high levels of patient care by assisting the Patient Pathway Coordinators and being an accessible, customer-focused and knowledgeable point of contact.
**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:
- Good general education with GCSE or equivalent in English at grade C or above
**Desirable criteria**:
- ECDL or equivalent
- NVQ level 3 in Business Administration or Customer Care or equivalent
**Experience**:
**Essential criteria**:
- Knowledge of a full range of IT/Patient administration systems
- Knowledge of patient administration work in a healthcare setting
- Experience of customer care
**Knowledge and Skills**:
**Essential criteria**:
- The ability to prioritise tasks effectively with some direction
- Computer literate, with experience of using a keyboard
- Knowledge of confidentiality and data protection principles
- Knowledge of health and safety
- Equality and diversity
**Personal Attributes**:
**Essential criteria**:
- Demonstrates interpersonal, verbal and written communication skills
- Proactive within scope of role
- Able to identify when to seek advice and escalate complaints/problems
- Team player with collegial working style and willingness to share responsibility
- Flexible, responsive approach to work
- Committed to a “Patient/Client First” philosophy
- Able to deal very sensitively and non-confrontationally with colleagues, patients and relatives
**Our mission: ‘to put the patient first by delivering great care to every patient, every day.’**:
There’s never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.
Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patient
