Patient Pathway Assistant

4 weeks ago

Carshalton, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

**Band 3**:
**Main area**
- Gastroenterology
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Part time - 20 hours per week
- **Job ref**
- 343-NN-5835902-A&C-Z**Site**
- St Helier
- **Town**
- Carshalton
- **Salary**
- £27,129 - £28,649 Pro-rata pa inc HCAS (Outer)
- **Salary period**
- Yearly
- **Closing**
- 07/12/2023 23:59"**At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values"**
- As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

**Job overview**:
The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.

Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.
The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care by assisting the Patient Pathway Coordinators and by being an accessible, customer focused and knowledgeable point of contact.

**Main duties of the job**:
**Internal & External Applicants **Permanent full-time - PPA band 3**

The Gastroenterology team is seeking an enthusiastic and motivated person to fulfil a Patient Pathway Assistant (PPA) role. This is an exciting opportunity to gain a full understanding of the patient's pathway from referral into the Trust and the patient’s journey from treatment to discharge.

The PPA will work within an existing admin team. The PPA will undertake a full wide range of administrative and patient focused tasks. The post holder will work closely with specialist nurses, consultants, patients, junior doctors, managers and also with carers and relatives. The PPA will primarily be responsible for managing digitally dictated letters on DICT- IT system and iCM/iPM.

**Working for our organisation**:
Epsom and St Helier University Hospitals NHS Trust offers an extensive range of services, including cancer, pathology, surgery, and gynaecology to over 490,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital. St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A&E) and Maternity services (Obstetrics).
The Trust also plays an active role in the local healthcare economy. Surrey Downs Health and Care brings together our staff, CSH and the GP groups in Surrey Downs, and Surrey County Council in a partnership to improve care for local people. Also health and care teams from organisations (the London Borough of Sutton, Epsom and St Helier University Hospitals NHS Trust, Sutton GP services, The Royal Marsden NHS Foundation Trust and South West London & St George’s Mental Health Trust) across Sutton that provide care to Sutton’s older population are coming together to work as one team. The team will ensure people have the right support in place for them to maintain their independence and live healthily and safely at home for as long as possible.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education with GCSE or equivalent in English at grade C or above

**Desirable criteria**:

- ECDL

**Experience**:
**Essential criteria**:

- Experience of administration work
- Computer literate, with experience of data inputting
- Experience of customer care

**Desirable criteria**:

- Experience of patient administration work in a healthcare setting
- Experience dealing with customer complaints

**Skills**:
**Essent

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