Cardiology Investigations Unit Administrative SupportBand 3

2 weeks ago

Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

Job overview

Renal PPC - Band 4

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a speciality POD office, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.

The postholder will provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Interview Date: TBC

Main duties of the job

To work as part of an administrative & clinical team ensuring that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy. Ensure that patients are informed with reasonable notice and that all relevant paperwork is completed for a given appointment.

To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.

To provide administrative support to consultant/clinical teams including the management of clinicians' diaries/timetables. Ensure consultants' timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised.

To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS/EPR system(s). Check patient identity details including all demographic information during patient encounters. Amend PAS letters and patient leaflets

Working for our organisation

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and North East Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach the maximum limit.

Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person specification

Experience

Essential criteria

Experience of patient administration work in a healthcare setting Experience of using a full range of IT

Desirable criteria

Experience working in a similar role in a hospital/health care setting.

Qualifications

Essential criteria

Good general education with GCSE or equivalent in English at grade C or above

Desirable criteria

ECDL. / NVQ level 3 in Business Administration or Customer Care of equivalent

Your application : Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References : You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date : In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting : You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS : We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

NameLoraine McNamaraJob titleAssistant Service ManagerEmail addressTelephone number Additional information

Catherine Townend

  • Cardiographer

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    This is an exciting time to join the Cardiology Department at Epsom and St. Helier University Hospitals NHS Trust.The Cardiology Investigations Unit offers a full range of Non-invasive Cardiology investigations, pacemaker implants, echocardiography and a catheter lab. The unit is undergoing expansion with the development of new services, along with the...

  • Cardiology Investigations SchedulerBand 4

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job OverviewAs a Desktop Support Engineer, your main responsibility is to ensure all computer systems, hardware, and software applications are functioning effectively to support the staff and hospital's operations.Main Duties of the JobMain Responsibilities and DutiesProvide quality 1st, 2nd, and 3rd line desktop technical support service to the ICT...

  • Administrator

    2 weeks ago

    Carshalton, Greater London, United Kingdom Reed Business Support Full time

    I am looking for reliable, competent administrators who would be interested in various temp roles for a growing business in Sutton.Immediate start, temping for 3-6 months.Please contact me on ensuring you have an up to date CV and flexibility to register and start work imminently.

  • Research Nurse

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary An exciting opportunity has arisen for an experienced Research Nurse to join the Research Team at Epsom & St Helier University Hospitals NHS Trust. We are looking for an enthusiastic and motivated individual who is keen to work in research. The post holder will support a wide range of specialities across the Trust. The post holder will be...

  • Band 3 Healthcare Assistant Outpatients

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The role of the Health Care Assistant is to assist the qualified nurse to:Provide direct care and support to the patient as delegated by the qualified nurse.Maintain a clean safe environment for patients and relatives.Assist with clerical and housekeeping duties.Contribute to maintaining the unit's philosophy of care.To be able to work in a learning...

  • Junior Sister/Charge Nurse

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary The post holder will provide high quality nursing care to patients, participating in the setting of standards of nursing practice within a cohesive multidisciplinary team. The expectations within this job description will be met through leadership, hands on clinical practice, education and training, and research. The post holder will be...

  • Renal Patient Pathway Coordinator

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary Renal PPC - Band 4 The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a speciality POD office, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of...

  • Patient Pathway Assistant

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them...

  • Staff Nurse

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job overview The post holder will provide high quality nursing care to patients, participating in the setting of standards of nursing practice within a cohesive multidisciplinary team. The expectations within this job description will be met through leadership, hands on clinical practice, education and training, and research. The post holder will be...

  • Patient Pathway Assistant

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement. Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking and...

  • Patient Pathway Assistant

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Patient Pathway Assistant A4C Band 3An exciting opportunity has become available to join the Haematology & Immunology administrative team working very closely with the clinicians and CNS' on a day-to-day basis.Based in the specialty administrative POD, the post holder will support all administrative and clerical functions relating to patients' pathway of...

  • Team Lead Occupational Therapist

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job overview We are looking for a motivated and enthusiastic Band 6 Physiotherapist to work as part of the Sutton Health and Care Reablement Unit Team. The Reablemement unit provides an inpatient rehabilitation service for service users within South West London. Post holders will be working as part of an integrated multidisciplinary team including...

  • Home Birth Midwife

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Key Responsibilities Clinical: 1. Demonstrate clinical expertise and act as a professional role model 2. Able to competently and confidently support women/birthing people in labour and undertake birth in home environment 3. Continuously develop clinical skills to meet the needs of the women, babies and families within your care 4.Monitor and evaluate...

  • Clinical Typist Women

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    We are looking to recruit an enthusiastic person to work within our Division based at Queen Mary's Hospital for Children at St Helier to support our performance with 10 day turnaround of patients letters. Experience within the NHS and Paediatrics are desirable but not essential. The successful applicant needs to have a flexible approach to work and have...

  • Principal Clinical Scientist

    2 weeks ago

    Carshalton, Greater London, United Kingdom St George's Healthcare NHS Foundation Trust Full time

    Job summary We are looking to appoint an enthusiastic individual to join our team in the Clinical Biochemistry Department at Epsom and St Helier Hospitals NHS Trust, a partner within the South West London Pathology (SWLP) Network. The role will enable your continued development as a Clinical Scientist, build on your broad range of experience in...

  • Phlebotomy Co-ordinatorBand 4

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job overview The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement. Based in a specialty clinical team, the post holder will support all administrative and clerical issues relating to patients' pathway of care, tracking...

  • Trauma & Orthopaedics Patient Pathway Coordinator

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary We are looking for an experienced part-time PPC to join our friendly Trauma & Orthopaedic department based at St Helier Hospital. The post holders will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. Based in a specialty clinical team, the post...

  • Patient Pathway Coordinator

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary The role supports the Gastroenterology team to implement a new pathway for suitable patients to have a procedure, which is alternative to a traditional endoscopy. The role holder will be key in improving patient experience by providing support, information and reassurance to patients throughout their diagnostic pathways. Main duties of the...

  • Patient Pathway Assistant

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job Overview:The role is meant to support the Gastroenterology team in implementing a new pathway for suitable patients to undergo a procedure that is an alternative to traditional endoscopy. The role holder plays a key part in enhancing the patient experience by offering support, information, and reassurance throughout their diagnostic journey.Main Duties...

  • District Nurse

    2 weeks ago

    Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job Overview:An exciting opportunity is available for an experienced and enthusiastic Senior Nurse within the Renal Department. This role involves leading and supporting the CAPD and Renal Outpatients team, requiring flexibility and a dedication to providing high-quality care.Person Specification:- Renal Course- Peritoneal Dialysis experience essential-...