Trauma & Orthopaedics Patient Pathway Coordinator

2 weeks ago

Carshalton, Greater London, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

Job summary

We are looking for an experienced part-time PPC to join our friendly Trauma & Orthopaedic department based at St Helier Hospital.

The post holders will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and discharge.

To provide a patient-focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

This role is for 15 hours per week, to be worked over 2 or 3 days (must include working on a Friday, other day(s) to be agreed at interview).

Main duties of the job

Trauma & Orthopaedic Patient Pathway Coordinator Band 4

We have an exciting opportunity for an exceptional candidate to join the Epsom & St Helier's Trauma & Orthopaedic administrative team.

The successful candidate will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement. They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.

Based in T & O, the post holder will be the point of contact for all administrative and clerical issues relating to a patient's pathway whilst under the orthopaedic services care, tracking and booking orthopaedic procedures. To provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensures that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. They must ideally have iPM and iCM experience.

Interview Date:TBC

About us

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and issupported by over 500 volunteers.

Job description

Job responsibilities

1 x part-time position available. Preferably 4 days per week (6 hours per day). Days and hours to be discussed at interview stage.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

Person Specification

Knowledge and Skills

Essential

Computer literate, with experience of using a keyboard Knowledge of confidentiality and data protection principles Good interpersonal and customer care skills The ability to prioritise tasks effectively

Experience

Essential

Knowledge of a full range of IT/Patient administration systems Knowledge of patient administration work in a healthcare setting. Experience of dealing with patients over the telephone

Desirable

Knowledge of booking surgery

Qualifications

Essential

GCSE English and Maths at grade C or above or equivalent.

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