Medical Receptionist
1 week ago
Job summary
Nantwich Health Centre are lookingfor an enthusiastic, fast learning and reliable individual to join our team ofreceptionists.
Successful applicants will need to have excellent people skills, be able to remain calm in a fast-paced environment and be familiar with working on computerised systems.
We will consider applications for both full and part time hours.
Flexibility is essential for sickness and holiday cover.
Main duties of the job
Welcoming and dealing with patients in a positive friendly manner.
Answering inbound calls and bookingappointments using the EMIS system.
Dealing with patients queries andrequests over the telephone and at the front desk.
Liaising with GPs and clinicians inan organised and competent manner.
Liaising with external services, suchas hospitals, care homes, pharmacies and community services.
Maintaining and updating computerisedmedical records, showing excellent attention to detail.
Maintaining patient and practice confidentiality.
Skills Required:
Be able to build rapport withpatients and all members of the team.
Passionate and motivated.
Good IT skills.
Excellent communication skills.
Minimum 2 years customer service /reception / administration experience.
NHS experience desirable.
All relevant training will beextended following appointment.
About us
We are a family friendly practiceconsisting of 8 GP's, 2 Practice Nurses, 1 GP Assistant and 1 Health Care Assistant.
This Practice can be very busy so werequire someone with a solid work ethic, adaptable and willing to go the extramile.
The days and hours required will be discussed at interview. We will consider applications for both full and part time hours.
Job description
Job responsibilities
JobTitle: Medical Receptionist
SpecialRequirements of the Post:
The ability to demonstrate a high level of customer service, be patient focussed and a team player. Possess good inter-personal and organisational skills and be able to prioritise a busy workload whilst working well under pressure. Be able to work independently and manage a wide range of duties as part of a small team. Be computer literate and possess excellent verbal and written communication skills. Attention to detail and patient confidentiality are essential. To cultivate and maintain a pleasant and positive working environment.KeyAccountabilities Include:
To work closely with our practice team, to provide and promote efficient and effective delivery of high-quality reception, administrative and secretarial, support to all service users, colleagues, and patients, according to agreed timescales. Liaising directly with patients/visitors to ensure that they are routed to the most appropriate service to meet their requirements, in line with practice protocols. This may be over the telephone or face to face. Process prescription requests. Advise patients of relevant charges for private services, accept payment and issue receipt. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring that these procedures are adhered to. Monitor flow of patients into consulting / treatment rooms Open the reception area and public waiting area at the start of day and make all the necessary preparation to receive patients. Ensure reception and waiting areas are kept neat and tidy. Secure premises at the end of the day, in line with practice protocols. Ensure accurate and precise coding is input on computer records for all patients. Ensure all incoming correspondence is filed in the correct record. Scan daily post and attach to patient medical records appropriately. Perform any other duties that may be necessary for the efficient running of the practice and comply with reasonable requests to carry out extra duties in unforeseen circumstances. Maintain up to date skills and knowledge, and an awareness of patient-led service issues. Liaise with colleagues to ensure that adequate service provision is always maintained and provide relief cover as and when required. Take accountability for safeguarding the confidentiality of all information to which the post holder has access. Take ownership of personal training and development, by proactively seeking out new opportunities to develop within the practice and communicating with the practice management team accordingly.Tosupport the secretarial team as follows, where required:
Process referrals and incoming patient data, including coding. Utilise the electronic referral service (ERS) and medical record system (EMIS and DOCMAN10). Liaise with external agencies such as secondary care and community services. Process private GP work and SARs. Produce high quality documents within the necessary timescales and practice guidelines. Deal with insurance and medical reports within specified guidelines and liaising with outside organisations and patients appropriately.Theduties outlined in the job description are not intended to be an exhaustivelist. These duties and responsibilities may be amended from time to time, inline with business need.
Person Specification
Qualifications
Essential
Minimum 2 years customer service / reception / administration experience. All relevant training will be extended following appointment
Desirable
NHS experience desirable. EMIS and Docman experience desirable.-
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