Medical Receptionist
3 days ago
Job Title: Medical Receptionist
Job Summary:
- To provide high-quality patient care and administrative support to the medical team at Kiltearn Medical Centre.
- To maintain confidentiality and handle sensitive patient information with discretion.
- To work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Key Responsibilities:
- Answering phone calls and responding to patient inquiries in a courteous and professional manner.
- Managing patient records, updating information, and maintaining accurate files.
- Liaising with patients, families, and healthcare professionals to provide excellent customer service.
- Coordinating appointments, procedures, and tests, ensuring smooth communication and timely follow-up.
- Handling patient payments, processing transactions, and maintaining accurate financial records.
- Assisting with administrative tasks, such as data entry, mail distribution, and supply management.
- Participating in quality improvement initiatives and contributing to a positive, patient-centered work environment.
Requirements:
- Good communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Ability to maintain confidentiality and handle sensitive patient information with discretion.
- Basic computer skills, including proficiency in Microsoft Office and electronic medical records systems.
- Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing priorities.
Working Conditions:
- Work in a busy medical office environment, with frequent interruptions and changing priorities.
- Interact with patients, families, and healthcare professionals, requiring excellent communication and interpersonal skills.
- Handle sensitive patient information and maintain confidentiality, adhering to strict data protection policies.
What We Offer:
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive salary and benefits package, including paid time off and professional development opportunities.
- The chance to make a positive impact on patient care and contribute to a high-quality, patient-centered healthcare team.
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