Medical Receptionist

**Job Title**: Medical Receptionist Special Requirements of the Post: The ability to demonstrate a high level of customer service, be patient focussed and a team player. Possess good inter-personal and organisational skills and be able to prioritise a busy workload whilst working well under pressure. Be able to work independently and manage a wide range of duties as part of a small team. Be computer literate and possess excellent verbal and written communication skills.

Attention to detail and patient confidentiality are essential. To cultivate and maintain a pleasant and positive working environment. Key Accountabilities Include: To work closely with our practice team, to provide and promote efficient and effective delivery of high-quality reception, administrative and secretarial, support to all service users, colleagues, and patients, according to agreed timescales. Liaising directly with patients/visitors to ensure that they are routed to the most appropriate service to meet their requirements, in line with practice protocols.

This may be over the telephone or face to face. Process prescription requests. Advise patients of relevant charges for private services, accept payment and issue receipt. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring that these procedures are adhered to.

Monitor flow of patients into consulting / treatment rooms Open the reception area and public waiting area at the start of day and make all the necessary preparation to receive patients. Ensure reception and waiting areas are kept neat and tidy. Secure premises at the end of the day, in line with practice protocols. Ensure accurate and precise coding is input on computer records for all patients.

Ensure all incoming correspondence is filed in the correct record. Scan daily post and attach to patient medical records appropriately. Perform any other duties that may be necessary for the efficient running of the practice and comply with reasonable requests to carry out extra duties in unforeseen circumstances. Maintain up to date skills and knowledge, and an awareness of patient-led service issues.

Liaise with colleagues to ensure that adequate service provision is always maintained and provide relief cover as and when required. Take accountability for safeguarding the confidentiality of all information to which the post holder has access. Take ownership of personal training and development, by proactively seeking out new opportunities to develop within the practice and communicating with the practice management team accordingly. To support the secretarial team as follows, where required: Process referrals and incoming patient data, including coding.

Utilise the electronic referral service (ERS) and medical record system (EMIS and DOCMAN10). Liaise with external agencies such as secondary care and community services. Process private GP work and SARs. Produce high quality documents within the necessary timescales and practice guidelines.

Deal with insurance and medical reports within specified guidelines and liaising with outside organisations and patients appropriately. The duties outlined in the job description are not intended to be an exhaustive list. These duties and responsibilities may be amended from time to time, in line with business need.